Help Desk Manager Jobs in North Hollywood, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA (17 miles from North Hollywood, CA)
- 4 days ago
- El Segundo, CA (17 miles from North Hollywood, CA)
- 4 days ago
Insight Global's healthcare client is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute...
Remote WorkApplication Support Specialist
- Carson, CA (24 miles from North Hollywood, CA)
- 5 days ago
- Carson, CA (24 miles from North Hollywood, CA)
- 5 days ago
Job Description: KEY ACCOUNTABILITIES INCLUDE: Application and Process Standardization Program Responsible for ensuring all standards are consistent globally, where necessary aligning with...
- Downey, CA (20 miles from North Hollywood, CA)
- 7 days ago
- Downey, CA (20 miles from North Hollywood, CA)
- 7 days ago
. + In depth knowledge of networking, operating systems, Cisco VOIP, and patch management. + ITIL or other relevant certifications are a plus + Ability to think strategically with the ability to align...
IT Service Desk Supervisor $85,000 Annually
- Commerce, CA (17 miles from North Hollywood, CA)
- 28 days ago
- Commerce, CA (17 miles from North Hollywood, CA)
- 28 days ago
Deep familiarity with ITIL 4 service management processes and IT ticket lifecycle management using ServiceNow or comparable ITSM platforms....
- Santa Clarita, CA (24 miles from North Hollywood, CA)
- 45+ days ago
- Santa Clarita, CA (24 miles from North Hollywood, CA)
- 45+ days ago
Sr. Deskside Support [Santa Clarita, CA, 91350] | 2025-04-25 17:48:31 Job Description Job Description: Sr. Deskside Support Type: Onsite - Windsor, CT Duration: Long term What are the top skills...
Demographic Data for North Hollywood, CA
Moving to North Hollywood, CA? Find some basic demographic data about North Hollywood, CA below.
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Salary for Help Desk Manager Jobs in North Hollywood, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in North Hollywood, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- Remote Support
- Service Now PaaS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 10
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Investigation
- Collaboration
- Mentoring
- Employee Development
- Documentation
- Coaching
- Reporting
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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