Help Desk Manager Jobs in North Hollywood, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Burbank, CA (4 miles from North Hollywood, CA)
- 1 day ago
- Burbank, CA (4 miles from North Hollywood, CA)
- 1 day ago
management practices #LI-DNI...
Application Support Manager - nCino
- Los Angeles, CA (15 miles from North Hollywood, CA)
- 1 day ago
- Los Angeles, CA (15 miles from North Hollywood, CA)
- 1 day ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Santa Clarita, CA (24 miles from North Hollywood, CA)
- 12 days ago
- Santa Clarita, CA (24 miles from North Hollywood, CA)
- 12 days ago
Sr. Deskside Support [Santa Clarita, CA, 91350] | 2025-04-25 17:48:31 Job Description Job Description: Sr. Deskside Support Type: Onsite - Windsor, CT Duration: Long term What are the top skills...
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA (17 miles from North Hollywood, CA)
- 12 days ago
- El Segundo, CA (17 miles from North Hollywood, CA)
- 12 days ago
Insight Global's healthcare client is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute...
Remote Work- Glendale, CA (4 miles from North Hollywood, CA)
- 26 days ago
- Glendale, CA (4 miles from North Hollywood, CA)
- 26 days ago
Minimum of 5+ years of experience in Help Desk management, IT operations, and Crisis Management within a healthcare environment....
Remote WorkDemographic Data for North Hollywood, CA
Moving to North Hollywood, CA? Find some basic demographic data about North Hollywood, CA below.
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Salary for Help Desk Manager Jobs in North Hollywood, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in North Hollywood, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- ConnectWise
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Knowledge Management
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Remote Support
- Windows 10
- VMware
- Virtualization
- Backup
- Service Delivery
- Mobile Device Management
- Citrix
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Information Technology
- Microsoft Active Directory
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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