Help Desk Manager Jobs in Glendora, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Pharmacy Operations Help Desk Manager
- Orange, CA (22 miles from Glendora, CA)
- 13 days ago
- Orange, CA (22 miles from Glendora, CA)
- 13 days ago
Job Details Summary: Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate...
- Downey, CA (20 miles from Glendora, CA)
- 15 days ago
- Downey, CA (20 miles from Glendora, CA)
- 15 days ago
to collaborate effectively across departments. + In depth knowledge of networking, operating systems, Cisco VOIP, and patch management. + ITIL or other relevant certifications are a plus + Ability...
- Brea, CA (13 miles from Glendora, CA)
- 16 days ago
- Brea, CA (13 miles from Glendora, CA)
- 16 days ago
/B.A. in IT, Computer Science, Business, or related fields (or equivalent experience) Experience: 5+ years of experience in IT application support or service management, with 5+ years in a management...
IT Service Desk Supervisor $85,000 Annually
- Commerce, CA (19 miles from Glendora, CA)
- 30+ days ago
- Commerce, CA (19 miles from Glendora, CA)
- 30+ days ago
Deep familiarity with ITIL 4 service management processes and IT ticket lifecycle management using ServiceNow or comparable ITSM platforms....
Demographic Data for Glendora, CA
Moving to Glendora, CA? Find some basic demographic data about Glendora, CA below.
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Salary for Help Desk Manager Jobs in Glendora, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Glendora, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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