Help Desk Manager Jobs in Commerce, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- NEOGOV
- El Segundo, CA (15 miles from Commerce, CA)
- 17 hours ago
- El Segundo, CA (15 miles from Commerce, CA)
- 17 hours ago
In depth understanding and troubleshooting skills of Windows and MacOS operating systems. Experience with Mobile Device Management (MDM) specifically Desktop Central (Manage Engine)....
In PersonSr. IT Deskside Support Technician
- Smart & Final Inc.
- Commerce, CA
- 12 days ago
- Commerce, CA
- 12 days ago
Sr. IT Deskside Support Technician Store Support Center We are searching for an experienced Sr. IT Deskside Support Technician for our Store Support Center located at 600 Citadel Drive, Commerce,...
In Person- Hadrian
- Los Angeles, CA (5 miles from Commerce, CA)
- 30+ days ago
- Los Angeles, CA (5 miles from Commerce, CA)
- 30+ days ago
experience in tools such as Jira Service Management, Freshservice, ServiceNow, or Zendesk Strong knowledge of end-user computing, including hardware support, identity and access management, common...
In Person- True Anomaly
- Long Beach, CA (13 miles from Commerce, CA)
- 30+ days ago
- Long Beach, CA (13 miles from Commerce, CA)
- 30+ days ago
Management or a comparable ticketing platform Solid working knowledge of Windows and macOS support, cloud identity platforms (Okta, Google Workspace, Microsoft 365), hardware lifecycle management,...
In Person- Internet Brands
- El Segundo, CA (15 miles from Commerce, CA)
- 30+ days ago
- El Segundo, CA (15 miles from Commerce, CA)
- 30+ days ago
Helpdesk Supervisor IB HQ, El Segundo The Helpdesk Supervisor will oversee the daily operations of the Helpdesk team supporting IBs offices. This role combines hands-on technical expertise, team...
In Person- Hanmi Bank
- Los Angeles, CA (5 miles from Commerce, CA)
- 45+ days ago
- Los Angeles, CA (5 miles from Commerce, CA)
- 45+ days ago
SUMMARY The Service Desk Manager is responsible for overseeing Service Desk operations, user access governance, and overall operational stability within a regulated enterprise environment. This...
In PersonHelp Desk Manager (Technology Services Administrator)
- County of Orange
- Orange, CA (22 miles from Commerce, CA)
- 45+ days ago
- Orange, CA (22 miles from Commerce, CA)
- 45+ days ago
CAREER DESCRIPTION Help Desk Manager (Technology Services Administrator) SALARY INFORMATION Salary may be negotiable within the range listed above, based on position requirements and successful candidate's...
In Person- CIM Group
- Los Angeles, CA (5 miles from Commerce, CA)
- 90+ days ago
- Los Angeles, CA (5 miles from Commerce, CA)
- 90+ days ago
This role ensures alignment with ITIL-based service management practices, drives continuous improvement, and leverages tools such as ServiceNow to optimize incident, request, and knowledge management...
In PersonDemographic Data for Commerce, CA
Moving to Commerce, CA? Find some basic demographic data about Commerce, CA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Commerce, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Commerce, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »