Help Desk Manager Jobs in Berkeley, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing)
- AI ASAP LLC
- Oakland, CA (7 miles from Berkeley, CA)
- 4 days ago
- Oakland, CA (7 miles from Berkeley, CA)
- 4 days ago
IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing) Location: Oakland, CA Job Summary We are seeking an experienced IT Software Project Manager /...
In Person- ASRC Federal
- San Francisco, CA (10 miles from Berkeley, CA)
- 6 days ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 6 days ago
management (ITSM) frameworks Excellent communication and customer-relationship skills with the ability to interface effectively with government stakeholders Experience coordinating technical projects...
In Person- Meyer Corporation
- Vallejo, CA (23 miles from Berkeley, CA)
- 6 days ago
- Vallejo, CA (23 miles from Berkeley, CA)
- 6 days ago
Experience: 4+ years of experience in IT Service Management, including at least 2+ years in a direct leadership or managerial role....
In Person- Service Global, Inc.
- Oakland, CA (7 miles from Berkeley, CA)
- 17 days ago
- Oakland, CA (7 miles from Berkeley, CA)
- 17 days ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
In Person- Skydio, Inc
- San Mateo, CA (20 miles from Berkeley, CA)
- 19 days ago
- San Mateo, CA (20 miles from Berkeley, CA)
- 19 days ago
Manager, Technical Support Location US CA San Mateo Employment Type Full time Department Operations Overview Application Skydio is the leading US drone company and the world leader in autonomous...
In PersonManager, Technical Support - AI Sequencing
- Nooks
- San Francisco, CA (10 miles from Berkeley, CA)
- 21 days ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 21 days ago
About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped...
In PersonDemographic Data for Berkeley, CA
Moving to Berkeley, CA? Find some basic demographic data about Berkeley, CA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Berkeley, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Berkeley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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