Help Desk Analyst Jobs in Verona, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Sr. Desktop Support Technician
- Stoughton, WI (18 miles from Verona, WI)
- 14 hours ago
- Stoughton, WI (18 miles from Verona, WI)
- 14 hours ago
machines to the appropriate domain and Active Directory as required. · Install operating systems and other software on PC’s, Mobile devices, and Thin Clients. · Support Printers as needed · Build “...
Apple Genius - IT Support Technician
- Madison, WI (10 miles from Verona, WI)
- 2 days ago
- Madison, WI (10 miles from Verona, WI)
- 2 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Madison, WI (10 miles from Verona, WI)
- 4 days ago
- Madison, WI (10 miles from Verona, WI)
- 4 days ago
systems Excellent customer service approach Clear and adaptive communication style Initiative & self-management Process development & maturation The ability to multitask, effectively determine priorities...
- Madison, WI (10 miles from Verona, WI)
- 4 days ago
- Madison, WI (10 miles from Verona, WI)
- 4 days ago
systems (Windows and Mac) Strong workingknowledge of networks and protocols Excellent organizational skillsExcellent written and oral communication skills including telephoneetiquette Experience with...
- Madison, WI (10 miles from Verona, WI)
- 5 days ago
- Madison, WI (10 miles from Verona, WI)
- 5 days ago
Everlight Solar is seeking a passionate individual, skilled in technology to join our Marketing team! This entry level position is a full-time, in-office position and is perfect for the...
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
Everlight Solar is seeking a passionate individual, skilled in technology to join our Marketing team! This entry level position is a full-time, in-office position and is perfect for the...
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Swing)
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
- Madison, WI (10 miles from Verona, WI)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
- Madison, WI (10 miles from Verona, WI)
- 7 days ago
- Madison, WI (10 miles from Verona, WI)
- 7 days ago
The Desktop Support team specializes in administration, support, installation, specifications, and maintenance of end-user hardware and software systems. The team must exercise constant discretion...
- Madison, WI (10 miles from Verona, WI)
- 8 days ago
- Madison, WI (10 miles from Verona, WI)
- 8 days ago
Everlight Solar is seeking a passionate individual, skilled in technology to join our Marketing team! This entry level position is a full-time, in-office position and is perfect for the...
Senior Tech Support Specialist - National Remote
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Autodesk Help Desk Support Technician
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
- Madison, WI (10 miles from Verona, WI)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Madison, WI office....
Senior Endpoint and Virtual Desktop Engineer
- Madison, WI (10 miles from Verona, WI)
- 10 days ago
- Madison, WI (10 miles from Verona, WI)
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Technical Support Agent - Night FLEX Madison, WI (On-Site)
- Madison, WI (10 miles from Verona, WI)
- 13 days ago
- Madison, WI (10 miles from Verona, WI)
- 13 days ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
- Madison, WI (10 miles from Verona, WI)
- 14 days ago
- Madison, WI (10 miles from Verona, WI)
- 14 days ago
systems, hardware and networking 10 years - Experience withhardware and software troubleshooting 10 years - Experience withMicrosoft Active Directory 10 years - Experience in providingprofessional...
Demographic Data for Verona, WI
Moving to Verona, WI? Find some basic demographic data about Verona, WI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Verona, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Verona, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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