Help Desk Analyst Jobs in Madison, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems Windows and MacStrong working knowledge of networks and protocolsExcellent organizational skillsExcellent written and oral communication skills including telephone etiquetteExperience with...
- Middleton, WI (6 miles from Madison, WI)
- 23 hours ago
- Middleton, WI (6 miles from Madison, WI)
- 23 hours ago
Description The client is a structured cabling company. They ultimately win contracts to perform the installation of cabling for new build outs for organizations. 90% of their customers are retail...
The successful candidate will be the primary point of contact for employees seeking help desk support and will focus on providing Tier I/II tech support of a Windows based network as well as stellar...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Middleton, WI (6 miles from Madison, WI)
- 1 day ago
- Middleton, WI (6 miles from Madison, WI)
- 1 day ago
Description: TEKsystems is seeking a 1st shift Technical Support Specialist for a Middleton based client. The Technical Support Specialist will provide timely response to IT service requests...
- Middleton, WI (6 miles from Madison, WI)
- 3 days ago
- Middleton, WI (6 miles from Madison, WI)
- 3 days ago
Our West-side client provides Technical Managed Services to client companies ranging from new builds to system roll-outs, servicing wireless connectivity, systems and servers, security, point of...
Job Details Technical Support Specialist Technical Support Engineer Madison, WI Posted: 8/22/2025 Job Description Job ID#: 61425 Job Category: Technical Support Specialist Position Type: Contract...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Madison, WI
- 6 days ago
- Madison, WI
- 6 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
W2 - Desktop Support IV (Customer Service, Account management, Device imaging & deployment) - Hybrid
- Madison, WI
- 8 days ago
- Madison, WI
- 8 days ago
Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency. 5....
Remote WorkHelp Desk Support- Only candidates local to Wisconsin are eligible to apply
- Madison, WI
- 8 days ago
- Madison, WI
- 8 days ago
Help Desk Support- Only candidates local to Wisconsin are eligible to apply Role: Help Desk Support- Only candidates local to Wisconsin are eligible to apply....
Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency....
Remote WorkDesktop Support IV Desktop Support Madison, Wisconsin Contract Aug 15, 2025 Desktop Support IV Primary Location: Madison, Wisconsin Hybrid position V-Soft Consulting is currently hiring for a...
Remote WorkUnder the general supervision of the Client Engineering Desktop Supervisor, this position provides advanced technical support and serves as an escalation point for the Help Desk II team. The Help...
Desktop Support Technician (Onsite)
- Middleton, WI (6 miles from Madison, WI)
- 13 days ago
- Middleton, WI (6 miles from Madison, WI)
- 13 days ago
Completes software installation/de-installation for operating systems, applications, utilities, drivers, etc. on end user devices....
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in Madison, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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