Help Desk Analyst Jobs in Madison, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
. \* Provides support for Microsoft Operating Systems (Windows7, Windows 10). \* Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). \* Provides support for mobile devices...
Help Desk II Madison, WI - 1 DAY onsite per week Must be local resident of WI 12 Month
- Madison, WI
- 1 day ago
- Madison, WI
- 1 day ago
Help Desk II Madison, WI - 1 DAY onsite per week Must be local resident of WI 12 Month Role: Help Desk II Location: Madison, WI - 1 DAY onsite per week Duration: 12 Months Top Required Skills &...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
IT Help Desk Technician Level 2 - 2741
- Cottage Grove, WI (10 miles from Madison, WI)
- 3 days ago
- Cottage Grove, WI (10 miles from Madison, WI)
- 3 days ago
system patches and upgrades, equipment maintenance, and the provision of general and high level IT support....
Help Desk II Title : Help Desk II Location : Midwestern United States (Remote) Employment Type: Contract Compensation Pay Range:TBD Description * Provide IT support in a professional setting *...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
Help Desk II Role: Help Desk II Location: Madison, WI Duration of the Contract: 6/30/2026 with potential for a 2-year extension. Rate: $25/w2 Top Required Skills & Years of Experience: Experience...
Help Desk - $27 CTC - HYBRID (onsite 1 day/week) CURRENT WI Resident
- Madison, WI
- 8 days ago
- Madison, WI
- 8 days ago
Help Desk - $27 CTC - HYBRID (onsite 1 day/week) CURRENT WI Resident Job Description: CHANDRA TECHNOLOGIES INC is committed to providing some of the most competitive rates in the industry for...
HELP DESK IN Madison, WI, USA! Date Posted: 06/05/2025 Hiring Organization: Rose International Position Number: 483766 Industry: Government/Staffing Job Title: Help Desk Job Location: Madison, WI,...
This position involves providing technical support and account management services to both internal staff and external users. Key responsibilities include assisting users with login issues,...
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote WorkJOB REQUIREMENTS: Job#: 2076110 Job Description: Apex Systems, aWorld-Class Technology Solutions Provider, is seeking applicants for thebelow position on behalf of our client. Please apply if...
systems (Windows and Mac) Strong working knowledge of networks and protocols Excellent organizational skills Excellent written and oral communication skills including telephone etiquette Experience...
JOB REQUIREMENTS: Job Title: IT Support Technician (Desktop Support III) Location: Madison, WI (Onsite) Duration: Contract- Long Term Pay Rate: \$21-23/hour We are seeking a skilled IT Support...
Demographic Data for Madison, WI
Moving to Madison, WI? Find some basic demographic data about Madison, WI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Madison, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Madison, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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