Help Desk Analyst Jobs in Lake Geneva, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- McHenry, IL (17 miles from Lake Geneva, WI)
- 7 days ago
- McHenry, IL (17 miles from Lake Geneva, WI)
- 7 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
- Kansasville, WI (18 miles from Lake Geneva, WI)
- 11 days ago
- Kansasville, WI (18 miles from Lake Geneva, WI)
- 11 days ago
IT Service Desk Technician Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full...
- Crystal Lake, IL (21 miles from Lake Geneva, WI)
- 19 days ago
- Crystal Lake, IL (21 miles from Lake Geneva, WI)
- 19 days ago
Insight Global is seeking a Level 2 Technician for an IT company based in Crystal Lake, Chicago. This role will primarily focus on providing advanced technical support, executing managed services...
Systems, Windows 8.1/10, Microsoft Office Suite Cellular and tablet technologies, OS, and applications (iOS, Android) Active Directory functionality Wireless, telecommunications, and networking knowledge...
IT Support Technician at Grand Geneva/ Marcus Hotels & Resorts
- Lake Geneva, WI
- 30+ days ago
- Lake Geneva, WI
- 30+ days ago
Systems, Windows 8.1/10, Microsoft Office Suite Cellular and tablet technologies, OS, and applications (iOS, Android) Active Directory functionality Wireless, telecommunications, and networking knowledge...
- Round Lake, IL (23 miles from Lake Geneva, WI)
- 45+ days ago
- Round Lake, IL (23 miles from Lake Geneva, WI)
- 45+ days ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
Demographic Data for Lake Geneva, WI
Moving to Lake Geneva, WI? Find some basic demographic data about Lake Geneva, WI below.
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Salary for Help Desk Analyst Jobs in Lake Geneva, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lake Geneva, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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