Help Desk Analyst Jobs in Green Bay, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Remote IT Support Desk Engineer I
- Combined Locks, WI (20 miles from Green Bay, WI)
- 13 hours ago
- Combined Locks, WI (20 miles from Green Bay, WI)
- 13 hours ago
JOB REQUIREMENTS: Heartland Technology Group Description:Position Summary: This position provides a wide range of IT services from desktop & application support to basic administrative duties for...
Remote WorkJob Opportunity: Service Desk Technician II We're partnering with a client who is seeking a skilled and customer-focused Service Desk Technician II to join their IT support team. This role is...
- Appleton, WI (22 miles from Green Bay, WI)
- 9 days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 9 days ago
JOB REQUIREMENTS: A position at FTI can be the answer to your future career. In this role, you\'ll be part of a progressive national leader in electrical planning, engineering, technology and...
Job Summary As the Help Desk Analyst, you will provide technical support to users, resolving issues with their devices, software, and networks....
Demographic Data for Green Bay, WI
Moving to Green Bay, WI? Find some basic demographic data about Green Bay, WI below.
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Salary for Help Desk Analyst Jobs in Green Bay, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Green Bay, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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