Help Desk Analyst Jobs in Green Bay, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Autodesk Help Desk Support Technician
- Appleton, WI (22 miles from Green Bay, WI)
- 9 days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Appleton, WI office....
- De Pere, WI (6 miles from Green Bay, WI)
- 15 days ago
- De Pere, WI (6 miles from Green Bay, WI)
- 15 days ago
Hands-on experience with SCCM and Microsoft Intune to image PCs and push software updates Familiarity with ticket management systems like SDP (Service Desk Plus) and Jira Ability to efficiently...
- New Franken, WI (11 miles from Green Bay, WI)
- 20 days ago
- New Franken, WI (11 miles from Green Bay, WI)
- 20 days ago
Help Desk Support Terms - Contract to Hire (3 Months on contract) Rate - $23 to $25 per hour on W2 with benefits Work Environment - Onsite in Green Bay, WI Technical Skills - Knowledge of Windows 10...
About Us: Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By...
- Appleton, WI (22 miles from Green Bay, WI)
- 45+ days ago
- Appleton, WI (22 miles from Green Bay, WI)
- 45+ days ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
Responsibilities: You will be working with a team to handle the daily IT help desk support needs for the company for all internal employees nationwide....
Demographic Data for Green Bay, WI
Moving to Green Bay, WI? Find some basic demographic data about Green Bay, WI below.
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Salary for Help Desk Analyst Jobs in Green Bay, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Green Bay, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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