Help Desk Analyst Jobs in Grafton, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Administrator
- Milwaukee, WI (19 miles from Grafton, WI)
- 1 hour ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 1 hour ago
Join a Collaborative and Service-Driven Team! TECHNICAL SUPPORT ADMINISTRATOR Location: Milwaukee, WI | On-site Only Are you a hands-on problem solver who thrives in fast-paced environments? Do...
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications...
Desktop Support Technician - Onsite
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users....
- Wauwatosa, WI (17 miles from Grafton, WI)
- 3 hours ago
- Wauwatosa, WI (17 miles from Grafton, WI)
- 3 hours ago
Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users....
Desktop Support - $24 CTC - 100% ONSITE (WI Resident/MUST Relocate to Wisconsin)
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications...
W2 - Desktop Support I (Deploying devices, On the fly device repairs) - Onsite
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users....
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications Interview Process: Microsoft Teams Onsite or remote?...
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 3 hours ago
Participate in installing, configuring, and maintaining computer operating systems and images. Install and troubleshoot peripherals for users....
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
ManpowerGroup Technical Support Analyst Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations,...
Desktop Support Technician with field service experience
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
- Milwaukee, WI (19 miles from Grafton, WI)
- 2 days ago
Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices....
Autodesk Help Desk Support Techn (2743)
- Mequon, WI (7 miles from Grafton, WI)
- 5 days ago
- Mequon, WI (7 miles from Grafton, WI)
- 5 days ago
JOB REQUIREMENTS: MSA is seeking a highly skilled Autodesk Help DeskSupport Technician to join our team in our Mequon, WI office. The idealcandidate will bring approachable and empathetic personal...
- Pewaukee, WI (23 miles from Grafton, WI)
- 5 days ago
- Pewaukee, WI (23 miles from Grafton, WI)
- 5 days ago
Two years of related work experience The IT Help Desk Support (Technical Support Specialist) is part of the Information Technology Services department. This is a 40 hrs....
Field Services Technician We currently have two open IT roles open in the Milwaukee area. You are expected to travel to different locations. One person will be focused around Hartford, West Bend,...
- Wauwatosa, WI (17 miles from Grafton, WI)
- 6 days ago
- Wauwatosa, WI (17 miles from Grafton, WI)
- 6 days ago
TEKsystems is seeking a dedicated and detail-oriented PC Support Technician to join their client's team to complete deployment and PC refresh projects. Key Responsibilities: Locate and manage...
Demographic Data for Grafton, WI
Moving to Grafton, WI? Find some basic demographic data about Grafton, WI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Grafton, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Grafton, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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