Help Desk Analyst Jobs in Weirton, WV
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Weirton, WV
- 7 days ago
- Weirton, WV
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Moon Township, PA (20 miles from Weirton, WV)
- 22 days ago
- Moon Township, PA (20 miles from Weirton, WV)
- 22 days ago
Summary of This Role Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate...
- Imperial, PA (15 miles from Weirton, WV)
- 27 days ago
- Imperial, PA (15 miles from Weirton, WV)
- 27 days ago
General technical knowledge and experience supporting: Windows (10 & 11) and Mac operating systems Mobile device platforms (iOS, Android) Microsoft Office Suite and Google Workspace Printer setup and...
- Bridgeville, PA (24 miles from Weirton, WV)
- 30+ days ago
- Bridgeville, PA (24 miles from Weirton, WV)
- 30+ days ago
Principal (Essential) Duties: Provide frontline technical support by serving as the primary point of contact for employee. Troubleshoot and resolve routine technical issues related to hardware,...
Desktop Support Specialist, Information Technology
- Moon Township, PA (20 miles from Weirton, WV)
- 45+ days ago
- Moon Township, PA (20 miles from Weirton, WV)
- 45+ days ago
Overview Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support...
- Moon Township, PA (20 miles from Weirton, WV)
- 60+ days ago
- Moon Township, PA (20 miles from Weirton, WV)
- 60+ days ago
Michael Baker International is seeking an IT Support Desk Intern to join the IT Support and Field Services team in our Pittsburgh (Moon Township), PA office. Operating under general supervision,...
Demographic Data for Weirton, WV
Moving to Weirton, WV? Find some basic demographic data about Weirton, WV below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Weirton, WV
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Weirton, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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