Help Desk Analyst Jobs in West Virginia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co.
- Charleston, WV
- 1 day ago
- Charleston, WV
- 1 day ago
Nature of Work This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system.* Division: WV Lottery - Video Office Location: 64...
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co.
- Charleston, WV
- 2 days ago
- Charleston, WV
- 2 days ago
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co. This listing closes on 9/3/2025 at 11:59 PM Eastern Time (US & Canada). Employer West Virginia Salary...
Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Martinsburg, WV
- 7 days ago
- Martinsburg, WV
- 7 days ago
At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where 'Health for all Hunger for none is no longer a dream, but a real possibility. Were doing it...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkPosting Number S338P Working Title Help Desk Technician FLSA Non-Exempt Pay Grade Non-Classified Advertised Salary Position Status Full Time Appointment Length 12 Months Department Information...
We are looking for a Desktop Support Engineer to provide technical assistance to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, setting up new...
We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues....
Introduction We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues....
Service Desk Technician - Information Technology Services
- Morgantown, WV
- 14 days ago
- Morgantown, WV
- 14 days ago
Knowledge, Skills, & Abilities Must be able to provide advanced support for various hardware platforms, operating systems, and software packages....
Remote WorkThe candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
(On-site) Information Technology Support Specialist - Information Technology Services
- Morgantown, WV
- 18 days ago
- Morgantown, WV
- 18 days ago
Operating system deployment. Using ITS systems including SCCM, Azure, and JAMF to deploy operating system images to Windows and Mac computers....
Software Installation and Support Install and update operating systems and applications; ensure compatibility and performance....
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in West Virginia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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