Help Desk Analyst Jobs in West Virginia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Kanawha Co.
- Charleston, WV
- 3 days ago
- Charleston, WV
- 3 days ago
Preference will be given to those with knowledge of current Windows operating systems and Linux....
Technology Support Specialist JobID: 40991 Position Type: Technology/Specialist Date Posted: 4/24/2025 Location: Countywide County: Marshall County Schools Additional Information:...
Lottery Video Technical Support Specialist 1 - Revenue - Lottery Commission - Kanawha Co.
- Charleston, WV
- 5 days ago
- Charleston, WV
- 5 days ago
Preference will be given to those with knowledge of current Windows operating systems and Linux....
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Cyber Defense Infrastructure Support Specialist SME
- Clarksburg, WV
- 6 days ago
- Clarksburg, WV
- 6 days ago
About the Organization Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
(Hybrid) Technical Support Specialist - Rockefeller Neuroscience Institute
- Morgantown, WV
- 10 days ago
- Morgantown, WV
- 10 days ago
The Rockefeller Neuroscience Institute at West Virginia University Research Corporation is currently accepting applications for (Hybrid) Technical Support Specialist. About the Opportunity The...
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV
- 11 days ago
- Charleston, WV
- 11 days ago
Nature of Work The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Help Desk Analyst 1 - OSA - Management Information Services - Kanawha Co.
- Charleston, WV
- 12 days ago
- Charleston, WV
- 12 days ago
The Office of Management Information Services is seeking a knowledgeable and detail-oriented Held Desk Analyst to serve as a statewide contact for program content and functional use of the...
Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and...
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
We have a full-time need for a motivated and customer-focused Tier 1 Help Desk Support Technician to join our team....
Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end-users....
Demographic Data for West Virginia
Moving to West Virginia? Find some basic demographic data about West Virginia below.
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Title Synonyms
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Salary for Help Desk Analyst Jobs in West Virginia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in West Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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