Help Desk Analyst Jobs in Martinsburg, WV
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Winchester, VA (23 miles from Martinsburg, WV)
- 2 days ago
- Winchester, VA (23 miles from Martinsburg, WV)
- 2 days ago
Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V....
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 2 days ago
- Hagerstown, MD (17 miles from Martinsburg, WV)
- 2 days ago
As a Service Desk Specialist, you will provide support via telephone and e-mail, as well as desk-side support, for all computer hardware, software, and peripherals. This includes providing support...
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Martinsburg, WV
- 7 days ago
- Martinsburg, WV
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 8 days ago
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 8 days ago
Posting Number S338P Working Title Help Desk Technician FLSA Non-Exempt Pay Grade Non-Classified Advertised Salary Position Status Full Time Appointment Length 12 Months Department Information...
- Dulles, VA (11 miles from Martinsburg, WV)
- 14 days ago
- Dulles, VA (11 miles from Martinsburg, WV)
- 14 days ago
Unanet is seeking a detail-oriented and proactive Systems Support Specialist to provide exceptional support to company staff and manage our information technology resources efficiently. Please...
IT Assistants complete tasks such as updating software, providing help desk support to students and staff, and resolving local computer issues....
Graduate Assistant: COB Help Desk
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 45+ days ago
- Shepherdstown, WV (8 miles from Martinsburg, WV)
- 45+ days ago
Posting Number Stu241P Working Title Graduate Assistant: COB Help Desk FLSA Non-Exempt Student Pay Level C Advertised Pay Rate $13.00 Position Status Regular Student Employment Department Student...
Demographic Data for Martinsburg, WV
Moving to Martinsburg, WV? Find some basic demographic data about Martinsburg, WV below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Martinsburg, WV
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Martinsburg, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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