Help Desk Analyst Jobs in Charleston, WV
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
. + Experience working with web application development teams. + Familiarity with Atlassian tools such as JIRA, Confluence, Green Hopper, or similar. + Experience with functional regression testing....
Remote WorkAs a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Sr Technical Support, Medical Imaging (EHR, HL7, DB - SQL or Oracle)
- Charleston, WV
- 9 days ago
- Charleston, WV
- 9 days ago
Position Overview** The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
systems, networks, databases and network security concepts and tools is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt,...
Technical Support, Medical Imaging (HL7 and DICOM)
- Charleston, WV
- 16 days ago
- Charleston, WV
- 16 days ago
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
MES Opcenter/Camstar Technical Support Engineer - Remote
- Charleston, WV
- 23 days ago
- Charleston, WV
- 23 days ago
Required Technical Skills** Camstar/Opcenter, MES, Cloud platform,.NET, Sql/Oracle(Database), ERP & Equipment Integration. OPC, IOT, PLC & SCADA, SQL, PowerBI, SQL Server Reporting Services...
Remote WorkTechnical Support Engineer - Flink (Remote, West)
- Charleston, WV
- 30+ days ago
- Charleston, WV
- 30+ days ago
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day we're...
Remote WorkPosition Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily...
systems (e.g. - Windows OS, OSX, Linux/Unix) + Manage triage, troubleshooting and resolution to client scope on IT equipment + Occasionally works at heights of 20 to 25, lift equipment training provided...
Demographic Data for Charleston, WV
Moving to Charleston, WV? Find some basic demographic data about Charleston, WV below.
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Salary for Help Desk Analyst Jobs in Charleston, WV
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Charleston, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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