Help Desk Analyst Jobs in Charleston, WV
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co.
- Charleston, WV
- 2 days ago
- Charleston, WV
- 2 days ago
Nature of Work This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system.* Division: WV Lottery - Video Office Location: 64...
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co.
- Charleston, WV (1 mile from Charleston, WV)
- 2 days ago
- Charleston, WV (1 mile from Charleston, WV)
- 2 days ago
Lottery Video Technical Support Specialist 1-Revenue-Lottery Commission-Harrison Co. This listing closes on 9/3/2025 at 11:59 PM Eastern Time (US & Canada). Employer West Virginia Salary...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Charleston, WV
- 7 days ago
- Charleston, WV
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkWe are looking for a Desktop Support Engineer to provide technical assistance to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, setting up new...
Demonstrates the basic ability to troubleshoot the operating system and installed software on microprocessor-based computing devices....
Demographic Data for Charleston, WV
Moving to Charleston, WV? Find some basic demographic data about Charleston, WV below.
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Salary for Help Desk Analyst Jobs in Charleston, WV
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Charleston, WV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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