Help Desk Analyst Jobs in Richland, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Cadwell
- Kennewick, WA (6 miles from Richland, WA)
- 3 days ago
- Kennewick, WA (6 miles from Richland, WA)
- 3 days ago
As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone...
Remote- Catholic Charities Serving Central Washington
- Richland, WA
- 30+ days ago
- Richland, WA
- 30+ days ago
IT Support Technician Catholic Charities Serving Central Washington - Richland, WA Posted: 4/26/2026 - Expires: 7/25/2026 Job ID: 293376036 Apply Now I have already applied Save Job Print Email...
In PersonProject Support Specialist - Nuclear or Engineering Projects
- SGS Consulting
- Richland, WA
- 30+ days ago
- Richland, WA
- 30+ days ago
Location : Richland, WA 99352 This position is expected to work independently with minimal supervision in moderate to complex actions and issues. It will require technical and organizational...
In PersonRequisition ID: 290629 Relocation Authorized: National - Family Telework Type: Part-Time Telework Work Location: Richland, WA Salary Range: $90,990 - $160,220 annually (Determined by function,...
In PersonDemographic Data for Richland, WA
Moving to Richland, WA? Find some basic demographic data about Richland, WA below.
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Salary for Help Desk Analyst Jobs in Richland, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Richland, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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