Help Desk Analyst Jobs in Lacey, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Oracle
- Olympia, WA (4 miles from Lacey, WA)
- 23 hours ago
- Olympia, WA (4 miles from Lacey, WA)
- 23 hours ago
Job Description Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel...
In Person- Maximus
- Olympia, WA (4 miles from Lacey, WA)
- 1 day ago
- Olympia, WA (4 miles from Lacey, WA)
- 1 day ago
Install and support a variety of PC operating systems....
RemoteRemote Support Engineer - CT/MR/VL
- Canon USA & Affiliates
- Olympia, WA (4 miles from Lacey, WA)
- 2 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 2 days ago
Remote Support Engineer - CT/MR/VL - req1693 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteRemote Support Engineer -XR/VL
- Canon USA & Affiliates
- Olympia, WA (4 miles from Lacey, WA)
- 2 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 2 days ago
Remote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon...
RemoteCampus Support Specialist (Full-Time) The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational...
In Person- Psomas
- Tacoma, WA (22 miles from Lacey, WA)
- 2 days ago
- Tacoma, WA (22 miles from Lacey, WA)
- 2 days ago
Desktop Support Technician Own Your Future at Psomas Join a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact. As our Desktop Support Technician for our...
In PersonSenior Helpdesk Technician (SECRET)
- Koniag Government Services
- Joint Base Lewis McChord, WA (11 miles from Lacey, WA)
- 5 days ago
- Joint Base Lewis McChord, WA (11 miles from Lacey, WA)
- 5 days ago
Job Requirements McChord AFB, WA Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Koniag IT Systems, LLC, a...
In Person- Cognizant
- Olympia, WA (4 miles from Lacey, WA)
- 5 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 5 days ago
Role: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
RemoteSr Tech Support Engineer MI -1
- Fujifilm
- Olympia, WA (4 miles from Lacey, WA)
- 8 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 8 days ago
Position Overview The Senior Technical Support Engineer, MI I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more...
In PersonDepartment Computer Support Specialist 2
- Pierce County
- Tacoma, WA (22 miles from Lacey, WA)
- 13 days ago
- Tacoma, WA (22 miles from Lacey, WA)
- 13 days ago
This is a hybrid position and allows for one day of remote work per week based on business needs. Why It's a Great Opportunity: As a Department Computer Support Specialist 2, you will provide a...
RemoteSalesforce Production Support engineer
- Cognizant
- Olympia, WA (4 miles from Lacey, WA)
- 19 days ago
- Olympia, WA (4 miles from Lacey, WA)
- 19 days ago
As a Salesforce Production Support Engineer, you will make an impact by providing hands-on L2 and L3 production support and contributing to Salesforce development across Sales Cloud, Service...
In PersonInstall, maintain, and troubleshoot computer hardware, operating systems, application software, and peripheral devices for the campus community including desktop computers, monitors, disk drives, scanners...
In PersonProgram Specialist - Help Desk
- Tacoma Community College
- Tacoma, WA (22 miles from Lacey, WA)
- 90+ days ago
- Tacoma, WA (22 miles from Lacey, WA)
- 90+ days ago
This position also provides Help Desk support under the direction of the Learning Technology Support Manager....
In PersonDemographic Data for Lacey, WA
Moving to Lacey, WA? Find some basic demographic data about Lacey, WA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Lacey, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lacey, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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