Help Desk Analyst Jobs in Airway Heights, WA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Spokane, WA (7 miles from Airway Heights, WA)
- 1 day ago
- Spokane, WA (7 miles from Airway Heights, WA)
- 1 day ago
Job Title : Desktop Support Location : Spokane, WA, 99224 Duration : 12 months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move...
Associate Cloud Support Engineer
- Spokane, WA (7 miles from Airway Heights, WA)
- 4 days ago
- Spokane, WA (7 miles from Airway Heights, WA)
- 4 days ago
Company Description OUR STORY Let's be honest: there are lots of people out there doing what we do. We're just not convinced they're doing it right. Businesses are hungry for innovation and...
Remote WorkTECHNICAL SUPPORT SPECIALIST - US Residence based position
- Spokane, WA (7 miles from Airway Heights, WA)
- 6 days ago
- Spokane, WA (7 miles from Airway Heights, WA)
- 6 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Spokane, WA (7 miles from Airway Heights, WA)
- 28 days ago
- Spokane, WA (7 miles from Airway Heights, WA)
- 28 days ago
Minimum Requirements At least one year of related experience General knowledge of PC operating systems, network troubleshooting, software installation and troubleshooting, MS Office tools, and computer...
Minimum of 3 years experience in an IT customer service or help desk support role. Strong technical troubleshooting and diagnostic skills (hardware/software/peripherals)....
Demographic Data for Airway Heights, WA
Moving to Airway Heights, WA? Find some basic demographic data about Airway Heights, WA below.
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Salary for Help Desk Analyst Jobs in Airway Heights, WA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Airway Heights, WA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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