Help Desk Analyst Jobs in Virginia Beach, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Norfolk, VA (16 miles from Virginia Beach, VA)
- moments ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- moments ago
Title: HELP DESK-TEST Employee Classification: COMPUTER OPERATIONS TECH I VP Area: TALENT MANAGEMENT & CULTURE Department: HUMAN RESOURCES Type of Position: EEO Category: Job Description Type...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 18 hours ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 18 hours ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a...
Project Support Engineer Expert, World Class Planning
- Virginia Beach, VA
- 2 days ago
- Virginia Beach, VA
- 2 days ago
Responsibilities Noblis MSD is seeking an experienced Navy depot level surface ship maintenance and modernization Project Support Engineer Expert (with an ACTIVE Secret clearance) to support...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 6 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 6 days ago
Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that...
Systems 7/2010, Microsoft Office 365, Citrix, Printing, and Scanning Position Requirements Associates Degree or higher in Computer Science and/or equivalent work of college experience preferred. 2...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 7 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
The Website Support Specialist is fully responsible for handling technical support requests (via email and phone) for customers utilizing our website products and marketing services. This resource...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 9 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 9 days ago
Posting Details Posting Details Working TitleHelp Desk Services Specialist Position Number00843A DepartmentLIBRARY PUBLIC SERVICES LocationNorfolk, VA Type of PositionClassified Type of JobFull...
Technical Support Specialist (MSST) - (Engineer Systems 2) -25018
- Virginia Beach, VA
- 13 days ago
- Virginia Beach, VA
- 13 days ago
Minimum Qualifications Must have a thorough understanding of Linux operating systems and be able to use advanced capabilities Thorough understanding of networking concepts, architectures, and transport...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 13 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 13 days ago
BCforward is currently seeking a highly motivated Desktop Support Technician in Virginia Beach, VA. Position Title: Desktop Support Technician Location : Virginia Beach, VA Anticipated Start Date:...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
Functional Responsibilities: First level Support: Provide first-level help desk support to all faculty/staff and students....
Windows Administration/Helpdesk Support
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 19 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 19 days ago
Preferred n/a NECESSARY PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this...
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 29 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 29 days ago
Primary Functions: Provide troubleshooting assistance and problem resolution for computer systems in a variety of environments. Provide assistance and resolution for personal computers,...
Computer Technician/ Network Administrator
- Hampton, VA (22 miles from Virginia Beach, VA)
- 30+ days ago
- Hampton, VA (22 miles from Virginia Beach, VA)
- 30+ days ago
This position is for an enthusiastic system administrator managing many of the Hampton University School of Pharmacy computer client and server-based technologies. This position is also...
Student Worker or Graduate Assistant (IT Help Desk)
- Virginia Beach, VA
- 60+ days ago
- Virginia Beach, VA
- 60+ days ago
systems, Microsoft Office, and web browser technology Ability to follow written and verbal instructions Commitment to Regent's core values of Excellence, Innovation, and Integrity Regent University...
Demographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Virginia Beach, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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