Help Desk Analyst Jobs in Richmond, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Skills: Strong Knowledge: Computer Hardware Remote Access Concepts Windows Operating Systems, with a focus on Windows 10 & 11 Microsoft Office Suite (Outlook, Word, Excel, Power Point) PC Imaging Basic...
DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA. *This position is onsite...
- Colonial Heights, VA (21 miles from Richmond, VA)
- 4 days ago
- Colonial Heights, VA (21 miles from Richmond, VA)
- 4 days ago
Immediate need for a talented Desktop Support. This is a 12+months contract opportunity with long-term potential and is located in Colonial Heights, VA (Onsite). Please review the job description...
A Technical Support Representative is responsible for assisting our associates with technical issues or questions relating to computer hardware or software devices. Their duties include taking...
Title: Human Resources Technology & Support Specialist State Role Title: Human Resources Analyst Hiring Range: Commensurate with Experience Pay Band: UG Agency: Supreme Court Location: Supreme...
Job#: 2070006 Job Description: End User Support Engineer - Richmond, VA (Hybrid) For any applications, please send resumes to ** JOB FUNCTIONS Key responsibilities Provides first and second-line...
Load operating system on computers using standard deployment and build procedures. Prepare and ship hardware to correct addresses as needed. Prepare returned hardware to be repurposed or retired....
Entry Level Network Support Specialist Job Poster : Jobs Skills:Network Support | Location: Richmond, Virginia, United States Of America Views:8 Network Support Specialist Our Network Support...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Strong understanding of Microsoft Operating Systems and Office products. Ability to juggle multiple assignments with minimal supervision....
- Ashland, VA (12 miles from Richmond, VA)
- 7 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 7 days ago
Preferred: Two or more years' experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems....
Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
Required 3 Years -Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP)....
Demographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
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Salary for Help Desk Analyst Jobs in Richmond, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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