Help Desk Analyst Jobs in Richmond, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property...
Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications....
Skill Helpdesk and desktop support Required 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required 3 Years Microsoft Windows 10 and 11 Required 3 Years Microsoft...
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
Return to selected search result Contracted IT Senior Support Specialist Apply locations Richmond, KY, USA time type Full time posted on Posted Today job requisition id JR249622 Job Title...
Remote WorkReturn to selected search result IT Senior Support Specialist - Manufacturing Operations Apply locations Richmond, KY, USA time type Full time posted on Posted Today job requisition id JR249623...
Remote WorkMinimum Qualifications Working knowledge of various windows operating systems such as Win Operating Systems, and associated products to include but not limited to Microsoft Office Suite....
End User/Desktop Support Specialist
- Ashland, VA (12 miles from Richmond, VA)
- 2 days ago
- Ashland, VA (12 miles from Richmond, VA)
- 2 days ago
Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ. Infojini Consulting is recognized as one of the fastest growing...
Company Description US IT Solutions Inc.. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We...
Sr Help Desk Analyst Hi, Greetings from DIA SOFTWARE SOLUTIONS LLC! We reaching out about an exciting Direct client opportunity with one of our clients....
. - Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. - Detailed experience with Microsoft Office and application support. - Demonstrated skills with supporting...
Help Desk Analyst 4 Help Desk Analyst 4 Onsite About the Job Duration: 5 Month Contract (possibility of extension) Location: - Onsite: Richmond, VA Pay rate: Hourly, depending on experience Job ID:...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Chesterfield, VA (12 miles from Richmond, VA)
- 7 days ago
- Chesterfield, VA (12 miles from Richmond, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkDemographic Data for Richmond, VA
Moving to Richmond, VA? Find some basic demographic data about Richmond, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Richmond, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Richmond, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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