Help Desk Analyst Jobs in Reston, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA (7 miles from Reston, VA)
- 27 days ago
- Chantilly, VA (7 miles from Reston, VA)
- 27 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
- Arlington, VA (14 miles from Reston, VA)
- 6 days ago
- Arlington, VA (14 miles from Reston, VA)
- 6 days ago
Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...
Specialist (Systems Support Specialist)
- College Park, MD (22 miles from Reston, VA)
- 3 hours ago
- College Park, MD (22 miles from Reston, VA)
- 3 hours ago
Familiar with concepts related to query building, SQL, relational database, and report writing....
- Arlington, VA (14 miles from Reston, VA)
- 3 hours ago
- Arlington, VA (14 miles from Reston, VA)
- 3 hours ago
Help Desk Professional II Arlington, Virginia Overview We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. You'll be the go-to resource for...
Desktop Support Specialist, Desktop Support
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Excellent understanding of computer hardware, operating system functions, and components....
Field Support Specialist, Field Support
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Excellent understanding of computer hardware, operating system functions, and components....
Senior Desktop Support Engineer
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Install and configure operating systems and applications, including word processing, database, and spreadsheet programs....
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Job Ref: 10023700 Location: Adelphi, MD Category: IT and Project Management Type: Full time Support Engineer 1 Cloud ServicesUS Exempt RegularFull timeStateside Exempt 2.1Location: Adelphi, MD...
Senior Desktop Support Specialist, Endpoint Operations
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Excellent understanding of computer hardware, operating system functions, and components....
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Job Ref: 10023701 Location: Adelphi, MD Category: IT and Project Management Type: Full time Support Engineer 2 Cloud ServicesUS Exempt RegularFull timeStateside Exempt 2.1Location: Adelphi, MD...
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Assist internal customers in using Windows and Macintosh computers, peripheral devices, applications, and operating systems....
Desktop Support Engineer, Desktop Support
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
- Adelphi, MD (20 miles from Reston, VA)
- 9 hours ago
Development of customized application packages Compatibility testing of applications and packages Remediation of software packages Accurately document instances of equipment failure, repair installation...
Help Desk Specialist - Suitland, MD (remote)
- Suitland, MD (24 miles from Reston, VA)
- 9 hours ago
- Suitland, MD (24 miles from Reston, VA)
- 9 hours ago
The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...
Remote WorkHelp Desk Technician I - Overnight Shift (11pm - 9:30am); Fri - Mon - SECRET CLEARANCE REQUIRED
- Chantilly, VA (7 miles from Reston, VA)
- 22 hours ago
- Chantilly, VA (7 miles from Reston, VA)
- 22 hours ago
At Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together...
Security Support Specialist - TS/SCI w/Poly
- McLean, VA (9 miles from Reston, VA)
- 22 hours ago
- McLean, VA (9 miles from Reston, VA)
- 22 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Demographic Data for Reston, VA
Moving to Reston, VA? Find some basic demographic data about Reston, VA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Reston, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Reston, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Software Installation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Technical Troubleshooting
- Operating Systems
- VPN
- DNS
- IT Service Management
- DHCP
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Apple iOS
- Mac Skills
- Installation
- Resolution
- Customer Support
- General Repair
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Networking
- Microsoft Active Directory
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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