Help Desk Analyst Jobs in Hampton, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Yorktown, VA (16 miles from Hampton, VA)
- 1 hour ago
- Yorktown, VA (16 miles from Hampton, VA)
- 1 hour ago
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of...
- Chesapeake, VA (22 miles from Hampton, VA)
- 1 day ago
- Chesapeake, VA (22 miles from Hampton, VA)
- 1 day ago
Troubleshoots determine problems for customer specific operating systems and applications. Defines and classifies level, priority and nature of problem, request and/or issue....
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts. Excellent verbal and written communication skills....
- Norfolk, VA (14 miles from Hampton, VA)
- 2 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 2 days ago
systems (Windows, macOS), and software applications (Microsoft Office 365 products )....
Technical Support Specialist (MSST) - 23084
- Norfolk, VA (14 miles from Hampton, VA)
- 3 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 3 days ago
Company: HII's Mission Technologies division Requisition Number: 23084 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $68,050.00 - $90,000.00...
Programming Support Specialist (U.S. Navy)
- Norfolk, VA (14 miles from Hampton, VA)
- 4 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 4 days ago
Programming Support Specialist (U.S. Navy) Strategic Data Systems - 3.4 Norfolk, VA Job Details Full-time Estimated: $78.2K - $111K a year 7 hours ago Qualifications Microsoft Powerpoint Microsoft...
Client Support Specialist - Payroll
- Norfolk, VA (14 miles from Hampton, VA)
- 6 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 6 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Summary Serves as a Biomedical Equipment Support Specialist (BESS) at the full performance level within a Healthcare Technology Management (HTM) department at the Hampton VA Medical Center. Works...
- Norfolk, VA (14 miles from Hampton, VA)
- 12 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 12 days ago
Software product development focus on developing multiple types/categories of software including end-user applications, enterprise data architecture and operating systems/utility software and tools,...
systems, and McAfee)....
Computer Support Analyst Location: Hampton, Virginia, United States Department: Information Technology Work Type: Full time Workplace Type: On-site Description Resource Management Concepts, Inc....
Technical Support Specialist - Live, Virtual, Constructive (LVC) Lead Engineer Systems 3 - 22891
- Norfolk, VA (14 miles from Hampton, VA)
- 20 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 20 days ago
Must be familiar with Linux (command line) and Windows operating systems. A current CompTIA Security + certification is required for the position. Must have technical leadership ability....
Cisco Certified (CCNA) Tech Support Engineer - Located in N. New Jersey
- Norfolk, VA (14 miles from Hampton, VA)
- 21 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 21 days ago
Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical knowledge to...
Administrative Support Specialist
- Chesapeake, VA (22 miles from Hampton, VA)
- 24 days ago
- Chesapeake, VA (22 miles from Hampton, VA)
- 24 days ago
Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We...
IT Support Engineer (Site Based) in Norfolk
- Norfolk, VA (14 miles from Hampton, VA)
- 26 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 26 days ago
systems (essential) Experience with service desk products (essential) Ability to manage site relationships and act as a first point of contact Attention to detail, ability to follow processes, and...
Demographic Data for Hampton, VA
Moving to Hampton, VA? Find some basic demographic data about Hampton, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Hampton, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hampton, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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