Help Desk Analyst Jobs in Glen Allen, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Richmond, VA (6 miles from Glen Allen, VA)
- 7 hours ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 7 hours ago
765647 - Help Desk Analyst 4 Role : Help Desk Analyst 4 Location: Richmond, VA (Onsite) Need candidate within 2hrs drivable distance Job ID: 765647 Rate: $25-28/hr C2C Interview Mode: In Person Only...
- Richmond, VA (6 miles from Glen Allen, VA)
- 8 hours ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 8 hours ago
Title: Help Desk Analyst - Onsite Location: Richmond, VA, United States Length and terms: Long term - W2 or C2C Position created on 06/13/2025 03:22 pm Job description: ** **Long term*** Onsite***In...
- Chesterfield, VA (18 miles from Glen Allen, VA)
- 1 day ago
- Chesterfield, VA (18 miles from Glen Allen, VA)
- 1 day ago
Position: Help Desk Analyst Duration: 6 - Months Location: Chesterfield, VA Complete Description: The Virginia State Police seeks a qualified Help Desk Analyst to join the Grants & Legislative Analysis...
- Richmond, VA (6 miles from Glen Allen, VA)
- 1 day ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Richmond, VA (6 miles from Glen Allen, VA)
- 1 day ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 1 day ago
Purpose We believe that work is a foundation for empowering individuals, strengthening families, and building prosperous communities. Mission Our mission is changing lives...helping people help...
- North Chesterfield, VA (11 miles from Glen Allen, VA)
- 1 day ago
- North Chesterfield, VA (11 miles from Glen Allen, VA)
- 1 day ago
Title - Help Desk Analyst Location: North Chesterfield, VA 23235 Duration: 6 Months Contract with Possible Extension Rate: $26.00/Hour Working hours are Monday through Friday, 8:30am to 5:00pm, excluding...
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
Install, configure, and update software and operating systems. Assist users with account setup, password resets, and access management....
- Midlothian, VA (18 miles from Glen Allen, VA)
- 3 days ago
- Midlothian, VA (18 miles from Glen Allen, VA)
- 3 days ago
Desktop/PC Techs Networking Technologies + Support United States, Virginia, Midlothian 14421 Justice Road (Show on map) Jun 09, 2025 NOW HIRING A DESKTOP/PC TECHNICIAN! Networking, Technologies &...
Desktop Support Analyst/PC Tech
- Midlothian, VA (18 miles from Glen Allen, VA)
- 3 days ago
- Midlothian, VA (18 miles from Glen Allen, VA)
- 3 days ago
Desktop Support Analyst/PC Tech Networking Technologies + Support dental insurance, life insurance, vision insurance, paid time off, 401(k), employee discount United States, Virginia, Midlothian...
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
IT Systems Support Technician RK&K paid time off, paid holidays, tuition reimbursement, 401(k) United States, Virginia, Richmond 2100 East Cary Street (Show on map) Jun 09, 2025 RK&K is actively...
- Chesterfield, VA (18 miles from Glen Allen, VA)
- 3 days ago
- Chesterfield, VA (18 miles from Glen Allen, VA)
- 3 days ago
Help Desk Analyst Job ID: VA-765647 Onsite/Local Help Desk Analyst with Visio, MS Office, phone/email support experience Location: North Chesterfield, VA (VSP) Duration: 12 Months Interview: In Person...
Help Desk Analyst in Richmond, VA (Onsite) - 765647
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
Help Desk Analyst in Richmond, VA (Onsite) - 765647 One of our premier clients is looking for a Help Desk Analyst in Richmond, VA for a contract position....
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
Help Desk Analyst 4 (765647) Title: Help Desk Analyst 4 (765647) Location: 7700 Midlothian Tpke, North Chesterfield, VA 23235 Job Description Help Desk Analyst 4 for Grants & Legislative Analysis Section...
VSP - Help Desk Analyst 4 (765647) (Only Local Candidates required)
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
VSP - Help Desk Analyst 4 (765647) 7700 Midlothian Tpke, North Chesterfield, VA 23235 Contract Help Desk Analyst 4 for Grants & Legislative Analysis Section Please Submit your Best two candidates Candidates...
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
- Richmond, VA (6 miles from Glen Allen, VA)
- 3 days ago
Help Desk Analyst Our government client is looking for a Help Desk Analyst on an onsite 6+ months renewable contract role in Chesterfield, VA Position - Help Desk Analyst W2 RATE for this role is at...
Demographic Data for Glen Allen, VA
Moving to Glen Allen, VA? Find some basic demographic data about Glen Allen, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Glen Allen, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Glen Allen, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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