Help Desk Analyst Jobs in Falls Church, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- MANTECH
- Tysons, VA (7 miles from Falls Church, VA)
- 8 days ago
- Tysons, VA (7 miles from Falls Church, VA)
- 8 days ago
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In Person- MANTECH
- Tysons, VA (7 miles from Falls Church, VA)
- 12 days ago
- Tysons, VA (7 miles from Falls Church, VA)
- 12 days ago
Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonDedicated IT Support Technician
- MANTECH
- McLean, VA (4 miles from Falls Church, VA)
- 30+ days ago
- McLean, VA (4 miles from Falls Church, VA)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridEnterprise IT Support Technician
- MANTECH
- McLean, VA (4 miles from Falls Church, VA)
- 90+ days ago
- McLean, VA (4 miles from Falls Church, VA)
- 90+ days ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In Person- MANTECH
- Chantilly, VA (16 miles from Falls Church, VA)
- 7 days ago
- Chantilly, VA (16 miles from Falls Church, VA)
- 7 days ago
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonApple Genius - IT Support Technician
- Apple
- McLean, VA (4 miles from Falls Church, VA)
- 1 hour ago
- McLean, VA (4 miles from Falls Church, VA)
- 1 hour ago
Apple Genius - IT Support Technician Apple 3.7 ( ) McLean, VA Why you should apply for a job to Apple : Ranked as one of the 66% say women are treated fairly and equally to men 66% say the CEO...
In PersonEnterprise Service Desk Specialist
- 00100 LEIDOS, INC.
- Reston, VA (12 miles from Falls Church, VA)
- 1 hour ago
- Reston, VA (12 miles from Falls Church, VA)
- 1 hour ago
More About the Role: The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Specialist to support efforts for the Naval Enterprise Network (NEN) OCONUS portion of...
In Person- Giesecke+Devrient ePayments America, Inc.
- Sterling, VA (17 miles from Falls Church, VA)
- 1 hour ago
- Sterling, VA (17 miles from Falls Church, VA)
- 1 hour ago
Requirements Qualifications and Skills: Working towards a Bachelors degree in: Information Systems Specific systems/tools/software nice to havesWindows Operating system, Outlook, Teams....
In Person InternshipDesktop Support Engineer (Dispatch /Part-Time) Bethesda, Maryland- USA
- Axiom Technologies
- Bethesda, MD (8 miles from Falls Church, VA)
- 1 hour ago
- Bethesda, MD (8 miles from Falls Church, VA)
- 1 hour ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part Time- 3Si Security Systems
- Alexandria, VA (5 miles from Falls Church, VA)
- 1 hour ago
- Alexandria, VA (5 miles from Falls Church, VA)
- 1 hour ago
have experience with troubleshooting and resolving IT issues on desktops 3-7 years of help desk experience (compensation based on experience) Basic Networking skills Remote desktop experience (RDP, DameWare...
In PersonIT Technical Support Specialist
- 00100 LEIDOS, INC.
- Reston, VA (12 miles from Falls Church, VA)
- 2 hours ago
- Reston, VA (12 miles from Falls Church, VA)
- 2 hours ago
Leidos is seeking an experienced Systems Administrator to join our Checkpoint Maintenance contract team supporting the TSA. You will be part of a front-line technical team involved in...
In PersonTeam Lead - Helpdesk Tech Tier III
- CODE Plus Inc
- Washington, DC (6 miles from Falls Church, VA)
- 2 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 2 hours ago
Expert knowledge of Windows operating systems, enterprise applications, identity/access management, and end-user devices....
In Person- CODE Plus Inc
- Washington, DC (6 miles from Falls Church, VA)
- 2 hours ago
- Washington, DC (6 miles from Falls Church, VA)
- 2 hours ago
Strong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems....
In PersonJunior Desktop Support Specialist
- Leidos
- Mount Rainier, MD (11 miles from Falls Church, VA)
- 2 hours ago
- Mount Rainier, MD (11 miles from Falls Church, VA)
- 2 hours ago
Description Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and...
In PersonHelp Desk Support (End User Support 1) - 28823
- Huntington Ingalls Industries
- Fairfax, VA (16 miles from Falls Church, VA)
- 3 hours ago
- Fairfax, VA (16 miles from Falls Church, VA)
- 3 hours ago
Job Description Mission Technologies, a division of HII, is seeking a Help Desk Support Technician to support the US Postal Service onsite out of our Fair Lakes (Fairfax), Virginia office....
In PersonDemographic Data for Falls Church, VA
Moving to Falls Church, VA? Find some basic demographic data about Falls Church, VA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Falls Church, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Falls Church, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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