Help Desk Analyst Jobs in Fairfax, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Customer Service Support Specialist - TS/SCI with Polygraph
- Vienna, VA (12 miles from Fairfax, VA)
- 16 days ago
- Vienna, VA (12 miles from Fairfax, VA)
- 16 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Systems Experience with server and or desktop virtualization Experience with networked storage Preferred Certifications: CompTia Security+ HDI Customer Help Desk Analyst Microsoft Office Specialist...
Enterprise IT Support Officer (EITSO) - Phone Tech
- Chantilly, VA
- 15 days ago
- Chantilly, VA
- 15 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA
- 16 days ago
- Chantilly, VA
- 16 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (7 miles from Fairfax, VA)
- 19 days ago
- Herndon, VA (7 miles from Fairfax, VA)
- 19 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Video Installer
- McLean, VA (15 miles from Fairfax, VA)
- 30+ days ago
- McLean, VA (15 miles from Fairfax, VA)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA (15 miles from Fairfax, VA)
- 15 days ago
- McLean, VA (15 miles from Fairfax, VA)
- 15 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
NCIS Help Desk Analyst Tier II Active Top Secret clearance
- Quantico, VA (22 miles from Fairfax, VA)
- 10 days ago
- Quantico, VA (22 miles from Fairfax, VA)
- 10 days ago
as a Help Desk Analyst Tier II with GDIT....
Service Desk Technician (Monday-Friday 7am-4pm)
- Arlington, VA (19 miles from Fairfax, VA)
- 19 days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 19 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Junior Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC (22 miles from Fairfax, VA)
- 24 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 24 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
F-35 Help Desk Specialist Secret clearance
- Arlington, VA (19 miles from Fairfax, VA)
- 30+ days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 30+ days ago
A working knowledge of the M365 office suite, MS Teams, and the windows operating system....
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC (22 miles from Fairfax, VA)
- 90+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 90+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Associate Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC (22 miles from Fairfax, VA)
- 90+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 90+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Technical Support Specialist - TS/SCI with Polygraph
- Chantilly, VA
- 7 days ago
- Chantilly, VA
- 7 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
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Salary for Help Desk Analyst Jobs in Fairfax, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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