Help Desk Analyst Jobs in Dahlgren, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired....
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 7 days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Amentum is seeking Entry Level IT Operations Support Specialist to join our team. In this role, you will be heavily focused on providing entry level IT Support. You will be part of our growing...
- Stafford, VA (19 miles from Dahlgren, VA)
- 9 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 9 days ago
Proactively maintains technology hardware, operating systems, and software. Participate and provides training Assists with staff development technical training....
Senior Customer Technical Support Specialist (Help Desk)
- Dahlgren, VA
- 18 days ago
- Dahlgren, VA
- 18 days ago
Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy This position is required to be designated as an IT Level 1 with a...
Tier 2 IT Help Desk Support Specialist
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 18 days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 18 days ago
We are seeking a highly skilled and dedicated Tier 2 IT Help Desk Support Specialist to join our team....
Customer Technical Support Specialist (Help Desk or NEN) (2907 )
- Dahlgren, VA
- 30+ days ago
- Dahlgren, VA
- 30+ days ago
Required Qualifications: Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy....
Senior Customer Tech Support Specialist (Help Desk) - Top Secret clearance
- Dahlgren, VA
- 45+ days ago
- Dahlgren, VA
- 45+ days ago
Basic Requirements: Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow....
Desk Support Experienced in using a help desk tool such as ServiceNow Strong knowledge of troubleshooting computer hardware, software, and networks Strong problem solving and analytical skills Effective...
- Hughesville, MD (18 miles from Dahlgren, VA)
- 90+ days ago
- Hughesville, MD (18 miles from Dahlgren, VA)
- 90+ days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Dahlgren, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dahlgren, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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