Help Desk Analyst Jobs in Dahlgren, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Demonstrated ability to plan or schedule the installation and deployment of new hardware, operating systems and applications software....
- La Plata, MD (12 miles from Dahlgren, VA)
- 12 days ago
- La Plata, MD (12 miles from Dahlgren, VA)
- 12 days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
Overview SimVentions, consistently voted one of Virginia's Best Places to Work, is looking for a Helpdesk Support Specialist to join our team and provide on-site, user technical support for a...
Bsa-aml-fraud Application Support Analyst III
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 17 days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 17 days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks Escalating hardware repair/replacement issues to contracted hardware...
Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks Escalating hardware repair/replacement issues to contracted hardware...
Senior Customer Tech Support Specialist (Help Desk)
- Dahlgren, VA
- 29 days ago
- Dahlgren, VA
- 29 days ago
and compliant with applicable regulations Basic Requirements: Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow....
Baseline 9 Navy Aegis Computer Network Technician (ACNT) Trainer
- Dahlgren, VA
- 90+ days ago
- Dahlgren, VA
- 90+ days ago
Overview Seeking a current and proficient Baseline 9 Navy Aegis Computer Network Trainer (ACNT) Trainer to train fleet sailors at Aegis Training and Readiness Center Dahlgren VA. Prospective...
Instructional Technology Assistant
- La Plata, MD (12 miles from Dahlgren, VA)
- 60+ days ago
- La Plata, MD (12 miles from Dahlgren, VA)
- 60+ days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Dahlgren, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dahlgren, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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