Help Desk Analyst Jobs in Dahlgren, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Junior Desktop Support Specialist
- Leidos
- Accokeek, MD (22 miles from Dahlgren, VA)
- 2 hours ago
- Accokeek, MD (22 miles from Dahlgren, VA)
- 2 hours ago
Description Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and...
In PersonCall Center/Help Desk Technician III
- UIC Government Services and the Bowhead Family of Companies
- Dahlgren, VA
- 21 hours ago
- Dahlgren, VA
- 21 hours ago
Overview CALL CENTER/HELP DESK TECHNICIAN III (BHDA): Bowhead iscurrently seeking/searching for a qualified On-Site Tier III Call Center/Help Desk Support Technician to deliver exceptional technical...
In PersonComputer Technician (11-Month) - Crow's Nest & Falls Run Elementary
- Stafford County Public Schools
- Stafford, VA (19 miles from Dahlgren, VA)
- 1 day ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 1 day ago
Proactively maintains technology hardware, operating systems, and software. Participate and provides training Assists with staff development technical training....
In PersonCustomer Technical Support Specialist (Help Desk)
- Ukpeagvik Inupiat Corporation
- Dahlgren, VA
- 2 days ago
- Dahlgren, VA
- 2 days ago
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical...
In PersonAEGIS Computer Network Technician Course Facilitator
- American Systems
- Dahlgren, VA
- 6 days ago
- Dahlgren, VA
- 6 days ago
Overview AMERICAN SYSTEMS is seeking a mission-driven, journeyman engineer with the ability to obtain a secret clearance to join our AMERICAN SYSTEMS Simulations and Systems team as an AEGIS...
In Person- Stafford County
- Stafford, VA (19 miles from Dahlgren, VA)
- 6 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 6 days ago
Hiring Range $28.38 - $32.63 per hour Prior related experience and internal equity factors will be considered when determining the final hourly rate offered to the selected candidate Please click...
In PersonDesk support IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets You Apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP This job description is not designed to cover or contain...
In PersonTier III Help Desk/Systems Administrator
- CommIT Enterprises, Inc
- Stafford, VA (19 miles from Dahlgren, VA)
- 21 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 21 days ago
Overview CommIT Enterprises, Inc. is seeking a Tier III Help Desk/Systems Administrator with demonstrated expertise supporting projects for the Department of Defense (DoD). This position will be...
In Person- Leidos
- Accokeek, MD (22 miles from Dahlgren, VA)
- 23 days ago
- Accokeek, MD (22 miles from Dahlgren, VA)
- 23 days ago
Description The IT Support Lead leads daily SEC Customer Service Desk (CSD) operations supporting the ISS contract, including call-in, walk-in, email, and self-service portal intake channels as...
In PersonAegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Trainer
- General Dynamics Information Technology
- Dahlgren, VA
- 23 days ago
- Dahlgren, VA
- 23 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Program Instruction Support...
In PersonInformation Technology Support Specialist
- Spring Dell Center, Inc.
- La Plata, MD (12 miles from Dahlgren, VA)
- 23 days ago
- La Plata, MD (12 miles from Dahlgren, VA)
- 23 days ago
Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana. Information Technology Support Specialist NOT A REMOTE...
In PersonDesk support IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets You Apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP...
In PersonDOD Secret--NMCI Seat Rep - Help Desk
- Associates Systems LLC
- Indian Head, MD (17 miles from Dahlgren, VA)
- 45+ days ago
- Indian Head, MD (17 miles from Dahlgren, VA)
- 45+ days ago
Experience shall demonstrate IT inventory control, and help desk support with Microsoft Windows (i.e. Microsoft Excel, Microsoft Word, and Microsoft TEAMS) as well as Acrobat Pro....
In PersonIT Technical Support Specialist - Sentara Northern Virginia Medical Center
- Sentara
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 60+ days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 60+ days ago
City/State Woodbridge, VA Work Shift First (Days) Overview: Sentara Northern Virginia Medical Center is hiring an IT Technical Support Specialist! Overview The IT Technical Support Specialist is a...
In PersonInfrastructure Support Engineer
- Strategic Insight
- King George, VA (8 miles from Dahlgren, VA)
- 90+ days ago
- King George, VA (8 miles from Dahlgren, VA)
- 90+ days ago
This role requires a strong understanding of virtualization technologies, scripting languages, operating systems, and complex system architectures....
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Dahlgren, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Dahlgren, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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