Help Desk Analyst Jobs in Charlottesville, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- University, VA (7 miles from Charlottesville, VA)
- 17 hours ago
- University, VA (7 miles from Charlottesville, VA)
- 17 hours ago
Posting Title Help Desk Technician Department Overview The McIntire School of Commerce at the University of Virginia is recognized for excellence and innovation in undergraduate and graduate...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Charlottesville, VA
- 7 days ago
- Charlottesville, VA
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
AV Integration & Support Specialist Piedmont Virginia Community College in Charlottesville, VA Apply Now Type: Full-Time Salary: $63,000 - $78,000 Posted: 08/07/2025 Application Due: 09/08/2025...
Ts/Sci Help Desk Support Service Specialist
- Charlottesville, VA
- 27 days ago
- Charlottesville, VA
- 27 days ago
-Handles problem that the first-tier of help desk support is unable to resolve....
Posting Title Service Desk Analyst, School of Nursing Department Overview The University of Virginia School of Nursing is a national leader in nursing education, research, and practice. Committed...
We offer a comprehensive benefits package including: \n\n- Medical, dental, vision, life insurance, and a health savings account\n- 401(k) with up to 6% matching\n- Company vehicle for work purposes...
The UVA One Stop provides quality service in support of prospective and current students, families, University colleagues and external stakeholders in a warm, welcoming, and professional...
Demographic Data for Charlottesville, VA
Moving to Charlottesville, VA? Find some basic demographic data about Charlottesville, VA below.
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Salary for Help Desk Analyst Jobs in Charlottesville, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Charlottesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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