Help Desk Analyst Jobs in Ashburn, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- MANTECH
- Tysons, VA (15 miles from Ashburn, VA)
- 8 days ago
- Tysons, VA (15 miles from Ashburn, VA)
- 8 days ago
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In Person- MANTECH
- Tysons, VA (15 miles from Ashburn, VA)
- 12 days ago
- Tysons, VA (15 miles from Ashburn, VA)
- 12 days ago
Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonDedicated IT Support Technician
- MANTECH
- McLean, VA (19 miles from Ashburn, VA)
- 30+ days ago
- McLean, VA (19 miles from Ashburn, VA)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridEnterprise IT Support Technician
- MANTECH
- McLean, VA (19 miles from Ashburn, VA)
- 90+ days ago
- McLean, VA (19 miles from Ashburn, VA)
- 90+ days ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In Person- MANTECH
- Chantilly, VA (11 miles from Ashburn, VA)
- 7 days ago
- Chantilly, VA (11 miles from Ashburn, VA)
- 7 days ago
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonApple Genius - IT Support Technician
- Apple
- McLean, VA (19 miles from Ashburn, VA)
- moments ago
- McLean, VA (19 miles from Ashburn, VA)
- moments ago
Apple Genius - IT Support Technician Apple 3.7 ( ) McLean, VA Why you should apply for a job to Apple : Ranked as one of the 66% say women are treated fairly and equally to men 66% say the CEO...
In PersonEnterprise Service Desk Specialist
- 00100 LEIDOS, INC.
- Reston, VA (9 miles from Ashburn, VA)
- 1 hour ago
- Reston, VA (9 miles from Ashburn, VA)
- 1 hour ago
More About the Role: The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Specialist to support efforts for the Naval Enterprise Network (NEN) OCONUS portion of...
In Person- Giesecke+Devrient ePayments America, Inc.
- Sterling, VA (4 miles from Ashburn, VA)
- 1 hour ago
- Sterling, VA (4 miles from Ashburn, VA)
- 1 hour ago
Requirements Qualifications and Skills: Working towards a Bachelors degree in: Information Systems Specific systems/tools/software nice to havesWindows Operating system, Outlook, Teams....
In Person InternshipDesktop Support Engineer (Dispatch /Part-Time) Bethesda, Maryland- USA
- Axiom Technologies
- Bethesda, MD (21 miles from Ashburn, VA)
- 1 hour ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 1 hour ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part TimeIT Technical Support Specialist
- 00100 LEIDOS, INC.
- Reston, VA (9 miles from Ashburn, VA)
- 1 hour ago
- Reston, VA (9 miles from Ashburn, VA)
- 1 hour ago
Leidos is seeking an experienced Systems Administrator to join our Checkpoint Maintenance contract team supporting the TSA. You will be part of a front-line technical team involved in...
In PersonJunior Desktop Support Specialist
- Leidos
- Reston, VA (9 miles from Ashburn, VA)
- 2 hours ago
- Reston, VA (9 miles from Ashburn, VA)
- 2 hours ago
Description Leidos is a Fortune 500 company aimed at embracing and solving some of the worlds most pressing challenges. Through science and technology, Leidos makes the world safer, healthier, and...
In PersonHelp Desk Support (End User Support 1) - 28823
- Huntington Ingalls Industries
- Fairfax, VA (11 miles from Ashburn, VA)
- 2 hours ago
- Fairfax, VA (11 miles from Ashburn, VA)
- 2 hours ago
Job Description Mission Technologies, a division of HII, is seeking a Help Desk Support Technician to support the US Postal Service onsite out of our Fair Lakes (Fairfax), Virginia office....
In PersonNetwork Support Technician (Government)
- AT&T
- Sterling, VA (4 miles from Ashburn, VA)
- 2 hours ago
- Sterling, VA (4 miles from Ashburn, VA)
- 2 hours ago
systems, database/DBMS, and middleware Required Clearance: Public Trust (#publictrust) Required Qualifications: Must be a U.S....
In PersonEnd User Support Analyst - II Location: Ashburn VA, MD, Dallas, NJ, any location if candidate is really good.REMOTE Duration: Contract Job ID: 177365 Job Overview: We are seeking a skilled and...
In Person- SAIC
- Reston, VA (9 miles from Ashburn, VA)
- 10 hours ago
- Reston, VA (9 miles from Ashburn, VA)
- 10 hours ago
2613286 Location: Remote Work, VA, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance...
Remote Full TimeDemographic Data for Ashburn, VA
Moving to Ashburn, VA? Find some basic demographic data about Ashburn, VA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Ashburn, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ashburn, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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