Help Desk Analyst Jobs in Ashburn, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Tysons, VA (15 miles from Ashburn, VA)
- 8 days ago
- Tysons, VA (15 miles from Ashburn, VA)
- 8 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...
Enterprise IT Support Officer Installer
- Herndon, VA (7 miles from Ashburn, VA)
- 26 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 26 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA (7 miles from Ashburn, VA)
- 14 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 14 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA (7 miles from Ashburn, VA)
- 16 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 16 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (7 miles from Ashburn, VA)
- 14 days ago
- Herndon, VA (7 miles from Ashburn, VA)
- 14 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
- Springfield, VA (20 miles from Ashburn, VA)
- 1 hour ago
- Springfield, VA (20 miles from Ashburn, VA)
- 1 hour ago
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of...
Security Review Support Engineer, Intelligent Buildings
- Arlington, VA (23 miles from Ashburn, VA)
- 2 hours ago
- Arlington, VA (23 miles from Ashburn, VA)
- 2 hours ago
system - Experience analyzing and troubleshooting RESTful web API calls - Experience working with OT, ICS, IoT, IIoT, BMS, SCADA, and/or PLCs Amazon is an equal opportunity employer and does not discriminate...
Apple Genius - IT Support Technician
- Arlington, VA (23 miles from Ashburn, VA)
- 17 hours ago
- Arlington, VA (23 miles from Ashburn, VA)
- 17 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
FLEX Senior Application Support Analyst - One Yield Help Desk
- Bethesda, MD (21 miles from Ashburn, VA)
- 17 hours ago
- Bethesda, MD (21 miles from Ashburn, VA)
- 17 hours ago
Id : 25072118, Title : FLEX Senior Application Support Analyst - One Yield Help Desk, Category : Information Technology, RequisitionType : Flex, JobGrade : null, RequisitionId : ...532,...
Digital Experience Specialist (Technology Support Specialist) (Part-Time)
- Ashburn, VA
- 18 hours ago
- Ashburn, VA
- 18 hours ago
Digital Experience Specialist (Technology Support Specialist) (Part-Time) Employer Loudoun County Public Schools Location Ashburn, VA, US Salary Competitive categories Employer Loudoun County...
- Centreville, VA (12 miles from Ashburn, VA)
- 18 hours ago
- Centreville, VA (12 miles from Ashburn, VA)
- 18 hours ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Security Support Specialist - TS/SCI w/Poly
- McLean, VA (19 miles from Ashburn, VA)
- 19 hours ago
- McLean, VA (19 miles from Ashburn, VA)
- 19 hours ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Linux Tier II Technical Support
- McLean, VA (19 miles from Ashburn, VA)
- 1 day ago
- McLean, VA (19 miles from Ashburn, VA)
- 1 day ago
In-depth knowledge and experience with all phases of operating systems, hardware, software applications, and networking concepts....
Engineering Support Specialist - Technical Writing Focus
- Manassas, VA (19 miles from Ashburn, VA)
- 1 day ago
- Manassas, VA (19 miles from Ashburn, VA)
- 1 day ago
Basic Qualifications Requires a Bachelors or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Experience with one of the...
- Tysons Corner, VA (15 miles from Ashburn, VA)
- 1 day ago
- Tysons Corner, VA (15 miles from Ashburn, VA)
- 1 day ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
Remote WorkDemographic Data for Ashburn, VA
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Salary for Help Desk Analyst Jobs in Ashburn, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ashburn, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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