Help Desk Analyst Jobs in Alexandria, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- MANTECH
- Tysons, VA (13 miles from Alexandria, VA)
- 8 days ago
- Tysons, VA (13 miles from Alexandria, VA)
- 8 days ago
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In Person- MANTECH
- Tysons, VA (13 miles from Alexandria, VA)
- 11 days ago
- Tysons, VA (13 miles from Alexandria, VA)
- 11 days ago
Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonDedicated IT Support Technician
- MANTECH
- McLean, VA (9 miles from Alexandria, VA)
- 30+ days ago
- McLean, VA (9 miles from Alexandria, VA)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridEnterprise IT Support Technician
- MANTECH
- McLean, VA (9 miles from Alexandria, VA)
- 90+ days ago
- McLean, VA (9 miles from Alexandria, VA)
- 90+ days ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In Person- MANTECH
- Chantilly, VA (21 miles from Alexandria, VA)
- 7 days ago
- Chantilly, VA (21 miles from Alexandria, VA)
- 7 days ago
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonNetwork Engineer/ Desktop Engineer (GCC High & Azure- MUST)_Washington, DC (Onsite)
- Xoriant Corporation
- Washington, DC (5 miles from Alexandria, VA)
- 1 hour ago
- Washington, DC (5 miles from Alexandria, VA)
- 1 hour ago
TITLE :- Network Engineer/ Desktop Engineer LOCATION Washington, DC MODE OF INTERVIEW Onsite RATE $70 per hour on W2 (Without Benefits) -Only Xoriant W2 JOB DESCRIPTION NETWORK Engineer Explicitly...
In Person- SAIC
- Reston, VA (18 miles from Alexandria, VA)
- 1 hour ago
- Reston, VA (18 miles from Alexandria, VA)
- 1 hour ago
2613286 Location: Remote Work, VA, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance...
Remote Full TimeJob Opportunit for IT Support Technician with our Federal Client
- Anacostia, DC (5 miles from Alexandria, VA)
- 9 hours ago
- Anacostia, DC (5 miles from Alexandria, VA)
- 9 hours ago
. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...
In PersonHelp Desk and Microsoft 365 Administrator
- ITCON Services
- Vienna, VA (10 miles from Alexandria, VA)
- 11 hours ago
- Vienna, VA (10 miles from Alexandria, VA)
- 11 hours ago
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT...
In Person- Dexian DISYS
- Arlington, VA (5 miles from Alexandria, VA)
- 11 hours ago
- Arlington, VA (5 miles from Alexandria, VA)
- 11 hours ago
The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...
In Person- Three Saints Bay
- Manassas, VA (23 miles from Alexandria, VA)
- 14 hours ago
- Manassas, VA (23 miles from Alexandria, VA)
- 14 hours ago
Help Desk Technician I Location Manassas, VA Job Code 5833 # of Openings 1 Apply Now ( Three Saints Bay, LLC.a government contracting industry leader, isseeking an experienced Help Desk Technician...
In Person- SAIC
- Washington, DC (5 miles from Alexandria, VA)
- 16 hours ago
- Washington, DC (5 miles from Alexandria, VA)
- 16 hours ago
Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...
RemoteAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Washington Navy Yard, DC (5 miles from Alexandria, VA)
- 17 hours ago
- Washington Navy Yard, DC (5 miles from Alexandria, VA)
- 17 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Washington, DC (5 miles from Alexandria, VA)
- 21 hours ago
- Washington, DC (5 miles from Alexandria, VA)
- 21 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonCustomer Service Support Specialist - TS/SCI with Polygraph
- General Dynamics
- Chantilly, VA (21 miles from Alexandria, VA)
- 21 hours ago
- Chantilly, VA (21 miles from Alexandria, VA)
- 21 hours ago
System administration experience with both Windows and Linux operating systems. Proficiency in troubleshooting hardware, telephony, and video conferencing equipment....
In PersonDemographic Data for Alexandria, VA
Moving to Alexandria, VA? Find some basic demographic data about Alexandria, VA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Alexandria, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alexandria, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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