Help Desk Analyst Jobs in Brattleboro, VT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Roles and Responsibilities: Manage and configure network components not limited to managed switches, firewalls, managed wireless networks, network operating systems, especially Active Directory, and...
Computer Support Student Help Desk Consultant-SPRING - Massachusetts College of Liberal Arts
- North Adams, MA (23 miles from Brattleboro, VT)
- 5 days ago
- North Adams, MA (23 miles from Brattleboro, VT)
- 5 days ago
Job Description: Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily...
- North Adams, MA (23 miles from Brattleboro, VT)
- 8 days ago
- North Adams, MA (23 miles from Brattleboro, VT)
- 8 days ago
Hi, Job Title: Desktop Engineer Location: North Adams, MA Qualifications Working knowledge of Windows 10 3-5+ years of experience in supporting internal PC and MAC users, including HW, SW,...
- North Adams, MA (23 miles from Brattleboro, VT)
- 8 days ago
- North Adams, MA (23 miles from Brattleboro, VT)
- 8 days ago
Desktop support Engineer Location: North Adams, MA(Onsite) Full Time Qualifications Working knowledge of Windows 10 3-5+ years of experience in supporting internal PC and MAC users, including HW,...
Computer Support Student Help Desk Consultant-SUMMER - Massachusetts College of Liberal Arts
- North Adams, MA (23 miles from Brattleboro, VT)
- 19 days ago
- North Adams, MA (23 miles from Brattleboro, VT)
- 19 days ago
Job Description: Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily...
Demographic Data for Brattleboro, VT
Moving to Brattleboro, VT? Find some basic demographic data about Brattleboro, VT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Brattleboro, VT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Brattleboro, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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