Help Desk Analyst Jobs in Salt Lake City, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Draper, UT (13 miles from Salt Lake City, UT)
- 6 hours ago
- Draper, UT (13 miles from Salt Lake City, UT)
- 6 hours ago
Troubleshoot hardware and software problems, including operating systems (Windows, macOS), productivity tools (e.g., Microsoft 365), and custom applications....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Sr Technical Support Engineer, Opengear (Remote. 2nd SHIFT. 4pm-12am MT)
- Sandy, UT (8 miles from Salt Lake City, UT)
- 2 days ago
- Sandy, UT (8 miles from Salt Lake City, UT)
- 2 days ago
systems (bash scripting, Shell commands, IPTables)....
Preferences Basic understanding of enterprise networking concepts (TCP/IP, routing, switch) Familiarity with: o Coding and database languages o Firewall management and intrusion detection systems o...
Lead IT Support Analyst onsite
- Magna, UT (5 miles from Salt Lake City, UT)
- 3 days ago
- Magna, UT (5 miles from Salt Lake City, UT)
- 3 days ago
Systems (Windows 10, Windows 11), MAC OS Office 365, and Microsoft Software (SharePoint, Teams)....
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Details Open Date 06/11/2025 Requisition Number PRN15962N Job Title Computer Technician Working Title Part-Time Helpdesk Technician Job Grade D FLSA Code Nonexempt Patient Sensitive Job Code? No...
IT Technical Support Specialist Tier 2
- Lehi, UT (18 miles from Salt Lake City, UT)
- 4 days ago
- Lehi, UT (18 miles from Salt Lake City, UT)
- 4 days ago
Job Title: IT Technical Support Specialist II Location: Lehi, Utah Job Description: We are seeking an IT Technical Support Specialist Tier II to join our team in Lehi, Utah. The ideal candidate...
IT Technical Support Specialist Tier 1
- Lehi, UT (18 miles from Salt Lake City, UT)
- 4 days ago
- Lehi, UT (18 miles from Salt Lake City, UT)
- 4 days ago
Basic understanding of computer hardware, software, and various technologies, including Microsoft Windows operating systems, Microsoft Server, TCP/IP, switches, routers, firewalls, macOS, Linux, and...
Technical Support Engineer, MI II (Tier II)
- Salt Lake City, UT
- 4 days ago
- Salt Lake City, UT
- 4 days ago
Position Overview** The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
- Pleasant Grove, UT (24 miles from Salt Lake City, UT)
- 4 days ago
- Pleasant Grove, UT (24 miles from Salt Lake City, UT)
- 4 days ago
Job Responsibilities Install and configure computer hardware, operating systems, and applications Address issues both face-to-face and remotely Troubleshoot system and network problems and diagnose...
- Lehi, UT (18 miles from Salt Lake City, UT)
- 5 days ago
- Lehi, UT (18 miles from Salt Lake City, UT)
- 5 days ago
systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired Debugging of customer code Experience with JavaScript, jQuery, HTML...
Technical Support Representative
- Lehi, UT (18 miles from Salt Lake City, UT)
- 5 days ago
- Lehi, UT (18 miles from Salt Lake City, UT)
- 5 days ago
Summary The Technical Support Representative interacts with Brivos customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and...
Insight Global is looking to hire a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role is the first point of contact for existing and potential clients, and...
Demographic Data for Salt Lake City, UT
Moving to Salt Lake City, UT? Find some basic demographic data about Salt Lake City, UT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Salt Lake City, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Salt Lake City, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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