Help Desk Analyst Jobs in Utah
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Customer Service Technical Support Representative
- South Jordan, UT
- 4 hours ago
- South Jordan, UT
- 4 hours ago
The ideal candidate possesses a basic understanding of troubleshooting Windows, Mac, iOS and Android operating systems....
IT Support Engineer- Scheduled Visit
- Salt Lake City, UT
- 14 hours ago
- Salt Lake City, UT
- 14 hours ago
Must have at least 5 to 8 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop...
Overview The Institute for Disability Research, Policy & Practice at Utah State University is seeking applicants for a Program Assistant & Database Support position. This position will provide a...
Helpdesk Support - $21/hr South Jordan, CA PLEASE DO NOT SUBMIT ANYONE WHO PREVIOUSLY INTERVIEWED OR WAS REVIEWED IN THE LAST SIX MONTHS. The Service Desk Agent is the first point of contact for...
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and...
Senior Helpdesk Specialist (Remote) Full Time West Jordan, UT, US 3 days ago Requisition ID: 2234 Job Summary: The position involves providing comprehensive support to the entire Justice Business...
Remote WorkTechnical Support Engineer- Salt Lake City, UT
- Salt Lake City, UT
- 2 days ago
- Salt Lake City, UT
- 2 days ago
Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware....
systems and Microsoft products * Basic troubleshooting skills * Ability to pick up new things and systems....
Desktop Support/Help Desk at Salt Lake City,UT
- Salt Lake City, UT
- 3 days ago
- Salt Lake City, UT
- 3 days ago
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
IT Service Desk Agent???? Location: South Jordan, Utah, USA???? Pay: $20 - $21/hour???? Contract: 12 months (potential for extension or permanent hire) A large financial services company is...
Job Opportunity: IT Service Desk Specialist Location: South Jordan UT Pay Rate:$20-21/hour Job Description: The Service Desk Agent serves as the first point of contact for IT support, providing...
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming...
systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired....
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
Demographic Data for Utah
Moving to Utah? Find some basic demographic data about Utah below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Utah
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Utah offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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