Help Desk Analyst Jobs in Provo, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Location Zip Code: 84604 Job Family: DV- IT We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Technical Support...
Engineering - Draper - Associate, Help Desk User Support - 9280372
- Draper, UT (20 miles from Provo, UT)
- 3 days ago
- Draper, UT (20 miles from Provo, UT)
- 3 days ago
Job Duties: Associate, Help Desk User Support with Goldman Sachs & Co. LLC in Draper, Utah. Develop expertise across global support and operations team including tools and technologies such as...
REPORTING RELATIONSHIPS Position Reports to: Manager, Campus Technology Positions Supervised: None POSITION PURPOSE The IT Support Technician is the first point of contact when faculty, staff, and...
- Lehi, UT (14 miles from Provo, UT)
- 5 days ago
- Lehi, UT (14 miles from Provo, UT)
- 5 days ago
NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications...
- Springville, UT (13 miles from Provo, UT)
- 7 days ago
- Springville, UT (13 miles from Provo, UT)
- 7 days ago
Product Support Technician Success Profile This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a...
Engineering-L2-Draper-Analyst-Help Desk User Support
- Draper, UT (20 miles from Provo, UT)
- 7 days ago
- Draper, UT (20 miles from Provo, UT)
- 7 days ago
timely and as required Follow-up on open issues and obtain resolutions Identify enhancement and automation opportunities and facilitate inclusion in the application development Project manage new business...
Engineering-L2-Draper-Associate-Help Desk User Support
- Draper, UT (20 miles from Provo, UT)
- 7 days ago
- Draper, UT (20 miles from Provo, UT)
- 7 days ago
timely and as required Follow-up on open issues and obtain resolutions Identify enhancement and automation opportunities and facilitate inclusion in the application development Project manage new business...
Site Technology & IT Support Lead
- Orem, UT (6 miles from Provo, UT)
- 8 days ago
- Orem, UT (6 miles from Provo, UT)
- 8 days ago
Site Technology & IT Support Lead Location: Orem, UT, Hybrid Shift: Full-Time Division: IT Reports to: IT Manager SunPower: With decades of experience, we are a U.S.-based solar company committed...
- American Fork, UT (13 miles from Provo, UT)
- 13 days ago
- American Fork, UT (13 miles from Provo, UT)
- 13 days ago
Job Requirements Summary - IT Support Technician We're looking for a proactive, hands-on IT Support Technician with 2-5 years of real-world technical support experience in a fast-paced...
- Draper, UT (20 miles from Provo, UT)
- 13 days ago
- Draper, UT (20 miles from Provo, UT)
- 13 days ago
The IT Support Specialist position is expected to provide exceptional managed IT services to our clients and employees. Primary responsibilities include providing desktop support to students,...
Technical Support Specialist - Control 4
- Lehi, UT (14 miles from Provo, UT)
- 15 days ago
- Lehi, UT (14 miles from Provo, UT)
- 15 days ago
Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep...
- Draper, UT (20 miles from Provo, UT)
- 17 days ago
- Draper, UT (20 miles from Provo, UT)
- 17 days ago
Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to...
Executive Helpdesk Support Analyst
- Draper, UT (20 miles from Provo, UT)
- 30+ days ago
- Draper, UT (20 miles from Provo, UT)
- 30+ days ago
Insight Global is looking for a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role supports the highest level executives troubleshoot different platforms...
- Draper, UT (20 miles from Provo, UT)
- 45+ days ago
- Draper, UT (20 miles from Provo, UT)
- 45+ days ago
systems Microsoft Active Directory and Outlook Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)....
- Lindon, UT (8 miles from Provo, UT)
- 60+ days ago
- Lindon, UT (8 miles from Provo, UT)
- 60+ days ago
Company Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it...
Demographic Data for Provo, UT
Moving to Provo, UT? Find some basic demographic data about Provo, UT below.
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Salary for Help Desk Analyst Jobs in Provo, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Provo, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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