Help Desk Analyst Jobs in Orem, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Solutionreach
- Lehi, UT (10 miles from Orem, UT)
- 2 days ago
- Lehi, UT (10 miles from Orem, UT)
- 2 days ago
Job Type Full-time Description A Technical Support Specialist is not your typical person in a client-facing role. Our Technical Support Specialists rectify existing problems and troubleshoot...
In PersonStaff Product Support Engineer
- Proofpoint
- Draper, UT (14 miles from Orem, UT)
- 2 days ago
- Draper, UT (14 miles from Orem, UT)
- 2 days ago
This may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues...
In Person- Extensiv
- Sandy, UT (20 miles from Orem, UT)
- 4 days ago
- Sandy, UT (20 miles from Orem, UT)
- 4 days ago
Extensiv is the fastest-growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, Target, and...
Hybrid- Mo' Bettahs
- Lehi, UT (10 miles from Orem, UT)
- 5 days ago
- Lehi, UT (10 miles from Orem, UT)
- 5 days ago
At Mo Bettahs, we value Kuleana (Responsibility), Hookipa (Hospitality and Aloha), Hookuku (Competitiveness), Moomeheu (Culture), Mikioi (Fine Craftsmanship) and Pono (Righteousness). These values...
In PersonTechnical Data Support Engineer
- nCino
- Lehi, UT (10 miles from Orem, UT)
- 5 days ago
- Lehi, UT (10 miles from Orem, UT)
- 5 days ago
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Technical Support Engineer, you will provide technical support to customers...
In PersonIT Technical Support Specialist
- AdvancedMD
- South Jordan, UT (21 miles from Orem, UT)
- 6 days ago
- South Jordan, UT (21 miles from Orem, UT)
- 6 days ago
systems Experience with Active Directory, Intune and Entra Basic networking knowledge Troubleshooting hardware and software Familiarity with ticketing systems (Jira a plus) Proficiency in Microsoft...
RemoteEnterprise Technical Support Analyst
- Waystar
- Lehi, UT (10 miles from Orem, UT)
- 7 days ago
- Lehi, UT (10 miles from Orem, UT)
- 7 days ago
ABOUT THIS POSITION We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line...
In PersonIT Support Services II-Help Desk
- Sundog
- Pleasant Grove, UT (5 miles from Orem, UT)
- 11 days ago
- Pleasant Grove, UT (5 miles from Orem, UT)
- 11 days ago
Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications. Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations....
In PersonTechnical Support Specialist III
- MX Technologies Inc.
- Lehi, UT (10 miles from Orem, UT)
- 11 days ago
- Lehi, UT (10 miles from Orem, UT)
- 11 days ago
MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial...
In Person- Thrive Life
- American Fork, UT (8 miles from Orem, UT)
- 12 days ago
- American Fork, UT (8 miles from Orem, UT)
- 12 days ago
Job Title: Help Desk Technician Department: Information and Technology (IT) Reports To: IT Manager The Helpdesk Technician supports the company with a wide range of IT tasks, questions, and...
In Person- Sky Systems, Inc. (SkySys)
- Lehi, UT (10 miles from Orem, UT)
- 15 days ago
- Lehi, UT (10 miles from Orem, UT)
- 15 days ago
JOB DESCRIPTION Job Title: Dispatch AV/IT Technician Schedule: Part time/On Need Basis, onsite based on dispatch need Role Overview The L1 + AV Technician will provide onsite support for desktops,...
In Person Part Time- Podium
- Lehi, UT (10 miles from Orem, UT)
- 17 days ago
- Lehi, UT (10 miles from Orem, UT)
- 17 days ago
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and...
In Person InternshipDesktop Support Analyst - Draper UT
- Cognizant Technology Solutions
- Draper, UT (14 miles from Orem, UT)
- 19 days ago
- Draper, UT (14 miles from Orem, UT)
- 19 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Ability to troubleshoot hardware and software...
In PersonImaging Operations Support Specialist
- Ancestry, Inc.
- Lehi, UT (10 miles from Orem, UT)
- 19 days ago
- Lehi, UT (10 miles from Orem, UT)
- 19 days ago
About Ancestry: When you join Ancestry, you join a human-centered company where every person's story is important. Ancestry, the global leader in family history, connects everyone with their past...
In Person- NICE Systems
- Sandy, UT (20 miles from Orem, UT)
- 20 days ago
- Sandy, UT (20 miles from Orem, UT)
- 20 days ago
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...
In PersonDemographic Data for Orem, UT
Moving to Orem, UT? Find some basic demographic data about Orem, UT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Orem, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Orem, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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