Help Desk Analyst Jobs in Hill Afb, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Ogden, UT (6 miles from Hill Afb, UT)
- 4 days ago
- Ogden, UT (6 miles from Hill Afb, UT)
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
SATCOM IP Network Support Specialist
- Hill Air Force Base, UT
- 7 days ago
- Hill Air Force Base, UT
- 7 days ago
Minimum Clearance Required Top Secret Responsibilities I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national...
Point of Sale Technical Support
- Salt Lake City, UT (22 miles from Hill Afb, UT)
- 13 days ago
- Salt Lake City, UT (22 miles from Hill Afb, UT)
- 13 days ago
Basic Function HF Sinclair is seeking a Point-of-Sale Technical Support professional to join our team in Salt Lake City, UT. You will handle various calls related to gas station point-of-sale...
Desktop Support Technician - Level II
- Clearfield, UT (6 miles from Hill Afb, UT)
- 14 days ago
- Clearfield, UT (6 miles from Hill Afb, UT)
- 14 days ago
Dexian has an immediate opportunity available for a Level II Desktop Support Technician for various services as a member of the desktop support / break-fix team with our premier aerospace...
Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...
- Ogden, UT (6 miles from Hill Afb, UT)
- 27 days ago
- Ogden, UT (6 miles from Hill Afb, UT)
- 27 days ago
systems and Microsoft products * Basic troubleshooting skills * Ability to pick up new things and systems....
- Ogden, UT (6 miles from Hill Afb, UT)
- 60+ days ago
- Ogden, UT (6 miles from Hill Afb, UT)
- 60+ days ago
Computer imaging, second level troubleshooting, and other related tasks, such as: Build computer images Assessing security vulnerabilities AV Systems support System and application specific...
SATCOM IP Network Support Specialist
- Ogden, UT (6 miles from Hill Afb, UT)
- 90+ days ago
- Ogden, UT (6 miles from Hill Afb, UT)
- 90+ days ago
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD)...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Hill Afb, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hill Afb, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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