Help Desk Analyst Jobs in Draper, UT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Bell Techlogix
- Salt Lake City, UT (13 miles from Draper, UT)
- moments ago
- Salt Lake City, UT (13 miles from Draper, UT)
- moments ago
Proficient with various versions of Microsoft Operating Systems. Proficient with various versions of Microsoft Office Suites....
In PersonPURPOSE OF THE JOB The Technical Support Representative provides customer service support to both internal and external customers. This role assists with order-related issues, special order...
In Person- Maximus
- Salt Lake City, UT (13 miles from Draper, UT)
- 1 day ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 1 day ago
Install and support a variety of PC operating systems....
Remote- KION Group
- Salt Lake City, UT (13 miles from Draper, UT)
- 1 day ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 1 day ago
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....
In PersonPlease Note: This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit...
In Person- FatPipe Inc
- Murray, UT (11 miles from Draper, UT)
- 1 day ago
- Murray, UT (11 miles from Draper, UT)
- 1 day ago
FatPipe is looking for a Network Support Engineer to help support, install, and troubleshoot FatPipe routers and SD-WAN appliances in customer networks. This role will work directly with customers...
In Person- Solutionreach
- Lehi, UT (6 miles from Draper, UT)
- 2 days ago
- Lehi, UT (6 miles from Draper, UT)
- 2 days ago
Job Type Full-time Description A Technical Support Specialist is not your typical person in a client-facing role. Our Technical Support Specialists rectify existing problems and troubleshoot...
In PersonThis may include installing software that is related to the product or the Operating System (OS) that the customer is using, diagnosing networking issues, Installation/Upgrades, other related issues...
In Person- Kenworth Sales CO
- Salt Lake City, UT (13 miles from Draper, UT)
- 4 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 4 days ago
Job Summary: The primary function of the Help Desk Support is to handle general networking, desktop, telephony, and systems administration skills....
In Person- Cognizant
- Salt Lake City, UT (13 miles from Draper, UT)
- 5 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 5 days ago
Role: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
Remote- Extensiv
- Sandy, UT (5 miles from Draper, UT)
- 5 days ago
- Sandy, UT (5 miles from Draper, UT)
- 5 days ago
Extensiv is the fastest-growing SaaS solution in the third-party logistics market. Keeping up with the massive increase in online retail activity from companies like Amazon, Shopify, Target, and...
HybridWarehouse IT Technical Support
- Manpower
- Salt Lake City, UT (13 miles from Draper, UT)
- 5 days ago
- Salt Lake City, UT (13 miles from Draper, UT)
- 5 days ago
Our client, a leading organization in the distribution and logistics industry, is seeking a Performance Health - IT to join their team. As a Performance Health - IT, you will be part of the IT...
In Person- Mo' Bettahs
- Lehi, UT (6 miles from Draper, UT)
- 5 days ago
- Lehi, UT (6 miles from Draper, UT)
- 5 days ago
At Mo Bettahs, we value Kuleana (Responsibility), Hookipa (Hospitality and Aloha), Hookuku (Competitiveness), Moomeheu (Culture), Mikioi (Fine Craftsmanship) and Pono (Righteousness). These values...
In PersonTechnical Data Support Engineer
- nCino
- Lehi, UT (6 miles from Draper, UT)
- 5 days ago
- Lehi, UT (6 miles from Draper, UT)
- 5 days ago
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Technical Support Engineer, you will provide technical support to customers...
In PersonIT Technical Support Specialist
- AdvancedMD
- South Jordan, UT (7 miles from Draper, UT)
- 6 days ago
- South Jordan, UT (7 miles from Draper, UT)
- 6 days ago
systems Experience with Active Directory, Intune and Entra Basic networking knowledge Troubleshooting hardware and software Familiarity with ticketing systems (Jira a plus) Proficiency in Microsoft...
RemoteDemographic Data for Draper, UT
Moving to Draper, UT? Find some basic demographic data about Draper, UT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Draper, UT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Draper, UT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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