Help Desk Analyst Jobs in The Colony, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Dallas, TX (20 miles from The Colony, TX)
- 4 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 4 hours ago
A client of Insight Global is looking for a Technical Support Specialist to join the team. This candidate will play a critical role in supporting the clients needs and will be assisting with...
Desktop Engineer - Tanium Application Packaging
- Irving, TX (18 miles from The Colony, TX)
- 7 hours ago
- Irving, TX (18 miles from The Colony, TX)
- 7 hours ago
TEKsystems is currently seeking a Desktop Engineer with 7+ years of experience in enterprise desktop engineering, with a strong emphasis on Tanium for desktop application packaging, PowerShell...
Computer Repair Technician - Hardware
- Irving, TX (18 miles from The Colony, TX)
- 12 hours ago
- Irving, TX (18 miles from The Colony, TX)
- 12 hours ago
['AWG, Inc.', '3.4', 'Computer Repair Technician - Hardware', 'Easy Apply', 'Irving, TX', '', '$18.00 - $19.00', '\xa0', 'Per Hour', '\xa0', '(Employer provided)'][]
- Irving, TX (18 miles from The Colony, TX)
- 15 hours ago
- Irving, TX (18 miles from The Colony, TX)
- 15 hours ago
Job Family: Software Req ID: 465319 We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation helping innovative global manufacturers...
Sr. Technical Support Engineer, Prisma Access
- Plano, TX (10 miles from The Colony, TX)
- 21 hours ago
- Plano, TX (10 miles from The Colony, TX)
- 21 hours ago
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
- Plano, TX (10 miles from The Colony, TX)
- 21 hours ago
- Plano, TX (10 miles from The Colony, TX)
- 21 hours ago
ABOUT THE ROLE Our client is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment....
- Dallas, TX (20 miles from The Colony, TX)
- 1 day ago
- Dallas, TX (20 miles from The Colony, TX)
- 1 day ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
- Dallas, TX (20 miles from The Colony, TX)
- 1 day ago
- Dallas, TX (20 miles from The Colony, TX)
- 1 day ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Sr IT Support Analyst Frisco TX only
- Frisco, TX (8 miles from The Colony, TX)
- 1 day ago
- Frisco, TX (8 miles from The Colony, TX)
- 1 day ago
systems, such as MS Windows, MAC OS 1 year of experience with MS Office 365, Outlook, TEAMs, PDF writers, SharePoint file system, Apple OS, Cell Phones, Video Cameras, Headsets, VPN and Video Conference...
US - Staffing - IT Help Desk Agent
- Plano, TX (10 miles from The Colony, TX)
- 1 day ago
- Plano, TX (10 miles from The Colony, TX)
- 1 day ago
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations....
- Frisco, TX (8 miles from The Colony, TX)
- 1 day ago
- Frisco, TX (8 miles from The Colony, TX)
- 1 day ago
LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach,...
- Richardson, TX (12 miles from The Colony, TX)
- 1 day ago
- Richardson, TX (12 miles from The Colony, TX)
- 1 day ago
Desktop Support Location : 3200 E Renner Rd Building 461, Richardson, TX 75082 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build...
Sr. Technical Support Engineer, Strata, US Government
- Plano, TX (10 miles from The Colony, TX)
- 1 day ago
- Plano, TX (10 miles from The Colony, TX)
- 1 day ago
Company DescriptionTo comply with U.S. federal government requirements, U.S. citizenship is required for this position.Our MissionAt Palo Alto Networks everything starts and ends with our...
- Dallas, TX (20 miles from The Colony, TX)
- 1 day ago
- Dallas, TX (20 miles from The Colony, TX)
- 1 day ago
Move, configure, install and setup computer equipment, operating systems, and application software. Evaluate and diagnose hardware and equipment failures....
- Irving, TX (18 miles from The Colony, TX)
- 1 day ago
- Irving, TX (18 miles from The Colony, TX)
- 1 day ago
_Company Overview:_** At Everon, we truly believe that our people are the difference for our organization, the customers we serve and the communities we protect. When youre a part of Everon, youll...
Demographic Data for The Colony, TX
Moving to The Colony, TX? Find some basic demographic data about The Colony, TX below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in The Colony, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in The Colony, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Operating Systems
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- General Repair
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »