Help Desk Analyst Jobs in The Colony, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Cloud Support Engineer - SQL
- Dallas, TX (20 miles from The Colony, TX)
- 5 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 5 hours ago
We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems...
- Richardson, TX (12 miles from The Colony, TX)
- 5 hours ago
- Richardson, TX (12 miles from The Colony, TX)
- 5 hours ago
Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly...
- Little Elm, TX (7 miles from The Colony, TX)
- 5 hours ago
- Little Elm, TX (7 miles from The Colony, TX)
- 5 hours ago
Systems Familiarity with TCP/IP networks Experience working with various computer hardware components Experience configuring desktop software application packages Strong interpersonal communication...
Customer Support Engineer Revenue Management
- Richardson, TX (12 miles from The Colony, TX)
- 5 hours ago
- Richardson, TX (12 miles from The Colony, TX)
- 5 hours ago
ABOUT THE TEAM The Problem Management team acts as the escalation point for complex product issues originating from customers through Product Support. Serving as a vital link between Product...
- Plano, TX (10 miles from The Colony, TX)
- 5 hours ago
- Plano, TX (10 miles from The Colony, TX)
- 5 hours ago
Location: Plano, TX Kennesaw, GA Charlotte, NC Salary Range: Competitive salary based on experience Introduction We are seeking a highly skilled and independent professional to join our L3...
Mainframe Technical Support Engineer
- Plano, TX (10 miles from The Colony, TX)
- 6 hours ago
- Plano, TX (10 miles from The Colony, TX)
- 6 hours ago
Insight Global is looking for a Technical Support Engineer to join the mainframe division at a leading client in Dallas, TX. This position is responsible for providing technical support for...
- Dallas, TX (20 miles from The Colony, TX)
- 11 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 11 hours ago
Desktop Engineer | Law Firm | Dallas, TX | $85k-$105k Are you in the market for a new role? Excited about the prospect of working for a growing service provider? This could be the role for you! We...
- Irving, TX (18 miles from The Colony, TX)
- 13 hours ago
- Irving, TX (18 miles from The Colony, TX)
- 13 hours ago
Kforce has a client in Irving, TX that is seeking a Desktop Support Specialist. Summary:We're seeking a hands-on Technical Support Specialist to join our team and provide frontline IT support...
After-Hours IT Support Desk Technician
- Plano, TX (10 miles from The Colony, TX)
- 17 hours ago
- Plano, TX (10 miles from The Colony, TX)
- 17 hours ago
Responsibilities Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals Manage...
- Dallas, TX (20 miles from The Colony, TX)
- 17 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 17 hours ago
Systems and Microsoft Office products beyond a basic capacity Ability to design, implement, document, train, and administer organizational processes Microsoft Windows 10 and 11 Microsoft Group Policy...
Oracle Cloud HCM Benefits Support Engineer - 5748655
- Irving, TX (18 miles from The Colony, TX)
- 17 hours ago
- Irving, TX (18 miles from The Colony, TX)
- 17 hours ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
- Dallas, TX (20 miles from The Colony, TX)
- 20 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 20 hours ago
Hours of Work : 11a - 930p Days Of Week : Sunday - Wednesday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer...
Desktop Technical Support (onsite)
- Addison, TX (8 miles from The Colony, TX)
- 1 day ago
- Addison, TX (8 miles from The Colony, TX)
- 1 day ago
Technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service...
- Addison, TX (8 miles from The Colony, TX)
- 1 day ago
- Addison, TX (8 miles from The Colony, TX)
- 1 day ago
This person will be providing in person and remote support to a large customers. They will be using ConnectWise ticketing system to field the calls which could range from printer issues, network...
Technical Support Specialist-w2 only
- Lucas, TX (21 miles from The Colony, TX)
- 1 day ago
- Lucas, TX (21 miles from The Colony, TX)
- 1 day ago
Technical Support Specialist-w2 only One of CEI's largest Telecommunications clients is seeking a Technical Support Specialist II to join their growing organization! Client/Industry :...
Demographic Data for The Colony, TX
Moving to The Colony, TX? Find some basic demographic data about The Colony, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in The Colony, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in The Colony, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- Application Support
- BMC Remedy
- TCP/IP
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- VoIP
- MacOS
- Help Desk Support
- Network Administration
- Incident Management
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- General Repair
- Problem Resolution
- Microsoft Office 365
- Technical Support
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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