Help Desk Analyst Jobs in Southlake, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Dallas, TX (23 miles from Southlake, TX)
- 9 hours ago
- Dallas, TX (23 miles from Southlake, TX)
- 9 hours ago
Senior Desktop Systems Engineer accountable for Office 365 endpoint client design and build. The resource is responsible for the Office Professional Plus client design, build process, packaging...
- Dallas, TX (23 miles from Southlake, TX)
- 12 hours ago
- Dallas, TX (23 miles from Southlake, TX)
- 12 hours ago
Job Details Job Location: Corporate - Dallas, TX Salary Range: Undisclosed Job Category: Information Technology About A-MAX Start Your Career at A-MAX Insurance! At A-MAX Insurance, we are growing...
Position Type: RegularYour opportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo"...
- Arlington, TX (22 miles from Southlake, TX)
- 1 day ago
- Arlington, TX (22 miles from Southlake, TX)
- 1 day ago
Application Deployment and Management Deploy, configure, and update software applications and operating systems. Ensure compliance with software licensing and organizational policies....
- Dallas, TX (23 miles from Southlake, TX)
- 1 day ago
- Dallas, TX (23 miles from Southlake, TX)
- 1 day ago
Thompson Law is seeking a dedicated and skilled IT Service Desk Specialist to join our team. As the law firm of choice for individuals injured due to preventable tragedy, we provide world-class...
Sr IT Support Analyst Frisco TX only
- Frisco, TX (23 miles from Southlake, TX)
- 2 days ago
- Frisco, TX (23 miles from Southlake, TX)
- 2 days ago
systems, such as MS Windows, MAC OS + 1 year of experience with MS Office 365, Outlook, TEAMs, PDF writers, SharePoint file system, Apple OS, Cell Phones, Video Cameras, Headsets, VPN and Video Conference...
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
Assists in maintaining and repairing network operating systems, the network cabling infrastructure, and other telecom related components....
US Tech - Workplace Support Engineer
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 2 days ago
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and...
- Fort Worth, TX (18 miles from Southlake, TX)
- 3 days ago
- Fort Worth, TX (18 miles from Southlake, TX)
- 3 days ago
Essential functions include IT Help Desk Support, User Provisioning, On-site support, Hardware configuration and installation, and Ticket follow-up....
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
HCLTech is looking for a highly talented and self- motivated [ Technical Support Engineer ] to join it in advancing the technological world through innovation and creativity. Job Title: Technical...
Onsite Opportunity of Mac and Windows support engineer L3 Fort Worth, TX
- Fort Worth, TX (18 miles from Southlake, TX)
- 3 days ago
- Fort Worth, TX (18 miles from Southlake, TX)
- 3 days ago
Deep expertise in Windows operating systems (Windows 10, 11) and macOS (Ventura, Sonoma, and newer versions), including advanced troubleshooting and administration....
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
Production Support Engineer Job Description Key Responsibilities: Monitor and support the Amdocs billing system and associated processes (e.g., invoicing, rating, usage processing). Respond to...
- Fort Worth, TX (18 miles from Southlake, TX)
- 3 days ago
- Fort Worth, TX (18 miles from Southlake, TX)
- 3 days ago
Strong knowledge of Windows 10\11 and Linux(RHEL), Mac OS operating systems Experience with troubleshooting, configuring, and securing Microsoft Windows operating systems....
Datastage Production Support Engineer
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
Datastage Production Support Engineer Job Title: Datastage Production Support Engineer Location: Dallas, TX / Atlanta, GA Job Description: We are seeking an experienced Datastage Production...
Field Support Engineer - Dallas/Fort Worth Candidates Only
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
- Dallas, TX (23 miles from Southlake, TX)
- 3 days ago
Field Support Engineer - Dallas/Fort Worth Candidates Only Please send updated resumes directly to Jason Tompkins, Recruiter, Yoh SPG No 3rd Parties The employer will not be sponsoring visa...
Demographic Data for Southlake, TX
Moving to Southlake, TX? Find some basic demographic data about Southlake, TX below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Southlake, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Southlake, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »