Help Desk Analyst Jobs in Odessa, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Desktop Technician - Microsoft Environment - Onsite in Odessa, TX
- Odessa, TX
- 18 days ago
- Odessa, TX
- 18 days ago
Senior Desktop Technician - Microsoft Environment Golden Sun TSA Services is a subsidiary of Quorum Health that provides IT and Revenue Cycle services. Golden Sun provides a range of services...
Hello! To apply to the job you were interested in, please create a Workday account, if you already have an account please sign in. We look forward to learning more about you! Business Unit: Cubic...
- Notrees, TX (21 miles from Odessa, TX)
- 23 days ago
- Notrees, TX (21 miles from Odessa, TX)
- 23 days ago
Desktop Support Technician II Location: Notrees, TX Type: Contract Industry: Engineering / EPCM / Energy & Resources Work Environment: On-site (Field-Based) Benefits: Dental, Healthcare, Vision &...
- Midland, TX (19 miles from Odessa, TX)
- 25 days ago
- Midland, TX (19 miles from Odessa, TX)
- 25 days ago
Install, configure, and maintain operating systems and business applications. Support user account setup, permissions, and basic security protocols....
Automotive IT Help Desk Technician Sewell Ford Lincoln, Odessa, Texas
- Odessa, TX
- 30+ days ago
- Odessa, TX
- 30+ days ago
Are you an IT professional with a solid understanding of computer systems, mobile devices, and tech products, ready to advance your career in the automotive industry? Sewell Ford Lincoln in...
systems, software, and networks Knowledge of software types, software installation and troubleshooting Knowledge of computer peripherals, including printer installation and troubleshooting Excellent...
Software/Applications Support Specialist
- Midland, TX (19 miles from Odessa, TX)
- 30+ days ago
- Midland, TX (19 miles from Odessa, TX)
- 30+ days ago
Job Title SOFTWARE/APPLICATIONS SUPPORT SPECIALIST Position Status Full Time Classification Title Professional-12 m Work Location Main Campus-3600 N. Garfield, Midland, TX Job Summary Ensures the...
Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we're bridging two...
- Notrees, TX (21 miles from Odessa, TX)
- 60+ days ago
- Notrees, TX (21 miles from Odessa, TX)
- 60+ days ago
Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia. Right now, we’re bridging two...
Demographic Data for Odessa, TX
Moving to Odessa, TX? Find some basic demographic data about Odessa, TX below.
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Salary for Help Desk Analyst Jobs in Odessa, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Odessa, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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