Help Desk Analyst Jobs in Midland, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Title SOFTWARE/APPLICATIONS SUPPORT SPECIALIST Position Status Full Time Classification Title Professional-12 m Work Location Main Campus-3600 N. Garfield, Midland, TX Job Summary Ensures the...
- Odessa, TX (19 miles from Midland, TX)
- 9 days ago
- Odessa, TX (19 miles from Midland, TX)
- 9 days ago
Knowledge of computer systems, software, and networks - including, but not limited to Microsoft operating systems, software, and networks....
systems including Microsoft Office Must possess and maintain a valid driver's license Able to meet and maintain the clean driving insurability standard requirements in order to drive a company vehicle...
Install, configure, and maintain operating systems and business applications. Support user account setup, permissions, and basic security protocols....
Information Technology Support Specialist in Midland, TX
- Midland, TX
- 16 days ago
- Midland, TX
- 16 days ago
Urgent Position- Position- Information Technology Support Specialist Location-Midland, Texas, Onsite Position type- Contract Provides second-line investigation and diagnosis. Resolves and closes...
- Odessa, TX (19 miles from Midland, TX)
- 16 days ago
- Odessa, TX (19 miles from Midland, TX)
- 16 days ago
Take your next step with Saulsbury Industries! Locations: Odesa, TX Type: Full Time - In office (not remote) POSITION SUMMARY The role of Lead IT Support Technician performs a variety of technical...
JOB FUNCTIONS AND KEY RESPONSIBILITIES: Triage all calls and incident requests submitted to the Service Center via Service Now and Mitel Contact Center. Performs initial level of problem...
Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc Understanding of active directory, networking Hardware, operating system & software knowledge...
Demographic Data for Midland, TX
Moving to Midland, TX? Find some basic demographic data about Midland, TX below.
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Salary for Help Desk Analyst Jobs in Midland, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Midland, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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