Help Desk Analyst Jobs in Lubbock, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Technician Job ID: 427824 Posted 16 hours ago Lubbock, Texas Contract to Hire End User Support / Helpdesk Job Details IDR is seeking an IT Support Technician to join an exciting client...
Weve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas. Job Summary The IT Desktop Technician is...
IT Support Coordinator - Lubbock, Texas and surrounding West Texas sites
- Lubbock, TX
- 15 days ago
- Lubbock, TX
- 15 days ago
The IT Support Coordinator provides initial Help Desk Support by troubleshooting and resolving routine computer, printer, & copier help desk requests....
['Texas Tech University', '4.3', 'IT Support Senior Specialist', 'Apply on employer site', 'Apply now', 'Lubbock, TX', '', '$49K - $79K', '\xa0', '(Glassdoor est.)'][]
Systems Knowledge of identifying and troubleshooting IT related issues Working knowledge of MS Office Strong customer service focus Strong knowledge of entire support ecosystem Heavy critical thinking...
Remote WorkThe IT support technician responsibilities also include investigating, resolving and escalating network issues, configuring operating systems and using remote desktop connections to provide immediate...
Troubleshoot, maintain, and repair PCs, desktop operating systems, mobile devices, and peripherals. Install and troubleshoot hospital supported software....
Systems Knowledge of identifying and troubleshooting IT related issues Working knowledge of MS Office Strong customer service focus Strong knowledge of entire support ecosystem Heavy critical thinking...
Remote WorkKnowledge of and experience with CISCO networking and Microsoft server operating systems. Supportable knowledge of the Microsoft Office Suite and office 365....
Demographic Data for Lubbock, TX
Moving to Lubbock, TX? Find some basic demographic data about Lubbock, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Lubbock, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lubbock, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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