Help Desk Analyst Jobs in Houston, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The ideal candidate should have a solid understanding of Windows operating systems, basic networking principles, and printer support....
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...
In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career...
Tier 1 experience with desktop operating systems including Windows, Mac and Chrome. Also Active Directory, Google Admin console and mobile device management platforms, and asset management....
- Pasadena, TX (10 miles from Houston, TX)
- 1 day ago
- Pasadena, TX (10 miles from Houston, TX)
- 1 day ago
Your day will start with responding to support requests, troubleshooting and resolving issues with Windows and macOS operating systems, Microsoft 365 applications, and other software....
The IT Support Admin is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding...
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
Microsoft 365 Technical Support Engineer
- Sugar Land, TX (18 miles from Houston, TX)
- 5 days ago
- Sugar Land, TX (18 miles from Houston, TX)
- 5 days ago
Must have eDiscovery and will be asked to document examples of this work. ** Must have Powershell or Purview for document and data searches ** Onsite in SW Houston Multi-billion dollar Houston...
Technician - Houston, Texas, USA - 10 days project Experience: Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating...
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their...
An employer in Houston, Texas is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 1 locally and team of 8 remotely dealing with level 2...
Construct, install, and test customized configurations based on various platforms and operating systems....
Support Specialist - Counselor Secretary - School Year 2025-2026 (Anticipated Vacancies)
- Houston, TX
- 6 days ago
- Houston, TX
- 6 days ago
Openings as of 4/23/2025 Support Specialist - Counselor Secretary - School Year 2025-2026 (Anticipated Vacancies) JobID: 7170 Position Type: Paraprofessional/Clerical Date Posted: 1/8/2025...
Special Education Support Specialist - School Year 2025-2026 (Anticipated Vacancies)
- Houston, TX
- 6 days ago
- Houston, TX
- 6 days ago
Openings as of 4/23/2025 Special Education Support Specialist - School Year 2025-2026 (Anticipated Vacancies) JobID: 7161 Position Type: Paraprofessional/Clerical Date Posted: 1/8/2025 Location:...
TEMPORARY - Support Specialist - Campus - School Year 2024-2025 (Anticipated Vacancies)
- Houston, TX
- 6 days ago
- Houston, TX
- 6 days ago
Openings as of 4/23/2025 TEMPORARY - Support Specialist - Campus - School Year 2024-2025 (Anticipated Vacancies) JobID: 6848 Position Type: Temporary/Paraprofessional Date Posted: 6/5/2024...
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Houston, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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