Help Desk Analyst Jobs in Houston, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Competencies Required: Excellent technical skills with Microsoft network and PC operating systems including working knowledge of current network hardware protocols and standards, database maintenance...
Technical Support Specialist Houston, TX, United States TRENDING JOB DESCRIPTION Role Summary: Simetry is growing rapidly and looking for an entry-level Technical Support Specialist to join our...
The Loan Servicing Analyst position is responsible for Loan Ops Help desk functions including processing loan payments and advances, system maintenance and responses to the lending staff request....
Top Skills Desktop, Windows 11, Customer service, Hardware, Help desk, Help desk support Additional Skills & Qualifications Nice to Have * Comes from a Healthcare Environment or had worked on any Epic...
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
Location: Houston, Texas, United States Job ID: R0093318 Date Posted: 2025-06-11 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Communications & Corporate Affairs Job Schedule:...
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
Information Technology (IT) Specialist / Help Desk Specialist / Desktop Analyst
- Houston, TX
- 1 day ago
- Houston, TX
- 1 day ago
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
Position Summary: The Desktop Support Technician (DST) is responsible for working with the Manage Service Provider (MSP), Louisville Geek, with the installation, operation, and maintenance of...
Provide exceptional customer support services via phone, walk-up, or support request ticket(s). Actively monitor, action, update, and close Fresh Service support tickets within pre-defined SLAs....
- Sugar Land, TX (18 miles from Houston, TX)
- 2 days ago
- Sugar Land, TX (18 miles from Houston, TX)
- 2 days ago
A client of Insight Global is seeking a Desktop Support Technician to join their IT operations support team to work on-site in Sugar Land TX. Responsibilities include, but are not limited to:...
system issues. * Lead small projects to improve IT operations and systems. * Take ownership of issues to ensure timely resolution according to SLA. * Analyze, diagnose, test and resolve basic to moderate...
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
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Salary for Help Desk Analyst Jobs in Houston, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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