Help Desk Analyst Jobs in El Paso, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
Examine system applications, by simulating or recreating user problems to resolve operating difficulties that the first tier of help desk support is unable to resolve....
Position Description The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some...
Court Systems Support Specialist City of El Paso - 3.7 El Paso, TX Job Details Contract $55,850 - $88,890 a year 2 days ago Qualifications Mid-level Driver's License Project management lifecycle...
Company Description ARE YOU READY TO WORK AT ALTISOURCE? Are you interested in making an immediate impact on work that matters? Are you looking to join a group of seasoned industry experts,...
Serve as the primary customer service/telephone liaison for end users regarding accounts, software, hardware, or other technical problems with the Districts information system. In-person work on...
Provide technical support to computer users by analyzing and resolving computer hardware and software problems and installing computer hardware, software, and components/devices throughout the...
Crime Gun Intelligence Specialist Level II Technician
- El Paso, TX
- 26 days ago
- El Paso, TX
- 26 days ago
Amentum is seeking a Crime Gun Intelligence Specialist (CGIS) Level II Technician to support active contracts in El Paso, TX. The position may require limited CONUS travel. Description: The CGI...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
- Chaparral, NM (18 miles from El Paso, TX)
- 45+ days ago
- Chaparral, NM (18 miles from El Paso, TX)
- 45+ days ago
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
Demographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
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Salary for Help Desk Analyst Jobs in El Paso, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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