Help Desk Analyst Jobs in El Paso, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, El Paso Sector, Ysleta Station....
Data Center Hardware Support Technician OR Server and Storage Field Engineer
- El Paso, TX
- 4 days ago
- El Paso, TX
- 4 days ago
Data Center Hardware Support Technician OR Server and Storage Field Engineer Role:Data Center Hardware Support Technician Location: El Paso, TX, Duration 12+ Months Break fix repair of Industry...
- Socorro, TX (14 miles from El Paso, TX)
- 4 days ago
- Socorro, TX (14 miles from El Paso, TX)
- 4 days ago
Install and/or upgrade operating systems and standard PC application software. Provide training on an as-needed basis to end users both local and remote....
A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable,...
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our...
- El Paso, TX (6 miles from El Paso, TX)
- 22 days ago
- El Paso, TX (6 miles from El Paso, TX)
- 22 days ago
A leader in technology and innovation, Southwire Company, LLC is one of North Americas largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility...
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our...
Crime Gun Intelligence Specialist Level II Technician
- El Paso, TX
- 90+ days ago
- El Paso, TX
- 90+ days ago
Amentum is seeking a Crime Gun Intelligence Specialist (CGIS) Level II Technician to support active contracts in El Paso, TX. The position may require limited CONUS travel. Description: The CGI...
Demographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in El Paso, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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