Help Desk Analyst Jobs in Austin, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking...
Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems....
Job Title Innovative Digital Learning Help Desk Analyst Agency East Texas A&M University Department Office Of Academic Technology Proposed Minimum Salary $4,509.00 monthly Job Location Commerce, Texas...
Workday Help Desk Support - Tier 1Tier 3 (ServiceNow) - (Onsite)
- Austin, TX
- 1 day ago
- Austin, TX
- 1 day ago
Primary Focus: Help Desk Support, Issue Resolution, System Optimization Technical Skills: No . of Years of Experience as a Help Desk Support Provide Tier 1 Tier 3 support for Workday-related tickets...
City : Austin State : Texas Neos is Seeking a Technical Support III for a contract role for with our client in Austin, TX. ***ONSITE ONLY - CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TEXAS AREA...
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Solid understanding of mobile operating systems, Wi-Fi connectivity, VPN configuration, and mobile security protocols....
Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools,...
Job Posting Title: Service Desk Tech Analyst III ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ----...
Help Desk Technician - Mac Systems LocationAustin, TX 78701 Date PostedAugust 21, 2025 Job ID13413 Employment TypeContract Pay rate$25/hour Scion Staffing has been engaged to conduct an immediate...
Sr Support Services Representative at ClickUp United States ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true...
Install, upgrade, and manage system software including operating systems, applications, and utilities....
Job Description Exciting Expansion in ViTrox USA! ViTrox Corporation, a global leader in high-speed machine vision inspection systems, is growing! We are thrilled to announce an opening for an...
Minimum four years full-time experience in IT help desk support, including roles that involve extensive knowledge of computer hardware, software applications, troubleshooting, systems analysis, technical...
- Austin, TX (15 miles from Austin, TX)
- 6 days ago
- Austin, TX (15 miles from Austin, TX)
- 6 days ago
systems: Microsoft Windows or Linux Excellent written and verbal communication skills Strong troubleshooting skills; effective use of all resources available including documentation, online sources...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Salary for Help Desk Analyst Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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