Help Desk Analyst Jobs in Austin, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet...
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
JOB SUMMARY The future of mobility needs people who think down different tracks; people who can turn complexity into the manageable and people who are passionate about making a difference. Whether...
This on-premise role combines help desk support, application support for Microsoft 365 and cross-platform laptops (Mac and PC), audio-visual (A/V) support, shipping and receiving, and asset inventory...
Network Development Engineer, Operations, IT, & Support Engineering
- Austin, TX
- 2 days ago
- Austin, TX
- 2 days ago
DESCRIPTION The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable...
Job Description: Overview At Pape-Dawson we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a...
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
LOCAL APPLICANTS ONLY! Experienced IT Help Desk Technician
- Round Rock, TX (22 miles from Austin, TX)
- 3 days ago
- Round Rock, TX (22 miles from Austin, TX)
- 3 days ago
LOCAL APPLICANTS ONLY! THIS IS A REMOTE POSITION! We are looking for competent Tier 1 Help Desk Technicians to add to our existing team, providing excellent technical support to our customers. You...
IT Support Engineer II, Workplace and Back Office Technology Support
- Austin, TX
- 6 days ago
- Austin, TX
- 6 days ago
systems support experience - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications PREFERRED QUALIFICATIONS - 3...
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Hardware Support Engineer , Field Hardware Support Engineering
- Austin, TX
- 10 days ago
- Austin, TX
- 10 days ago
Hardware Support Engineer Amazon Robotics Fulfillment Center Technical Support This position will be based out of Omaha, Nebraska or surrounding area Are you inspired by invention? Is problem...
One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide remote technical support to all retail store and non-retail...
Remote WorkDemographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »