Help Desk Analyst Jobs in Austin, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Austin, TX (7 miles from Austin, TX)
- 1 hour ago
- Austin, TX (7 miles from Austin, TX)
- 1 hour ago
Role: Sr Computer Technician Location: Austin TX 78735 Duration: 12+ months Must have High school Diploma and 5-10yrs of experience This contractor position will be 40 hours a week, 8am 5pm type...
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
system environment Able to comprehend and follow verbal and written technical instructions and scripts Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting...
For this position the candidate must reside in Fort Worth, Texas**** This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using...
TCEQ - Desktop Support Work Leader (TCEQ IRD Employees Only)
- Austin, TX
- 4 days ago
- Austin, TX
- 4 days ago
Between $5,719.00 and $6,281.33 Per Month Position range in Travis County $3,413.00 - $9,341.00 Per Month TCEQ - Desktop Support Work Leader (TCEQ IRD Employees Only) TEXAS COMMISSION ON...
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide remote technical support to all retail store associates and...
BASIC QUALIFICATIONS - Bachelor's degree in computer science or equivalent - 3+ years of network and operating system support experience - 3+ years of database - 3+ years of information security and...
Who We're Looking For: The position is part of a team that is responsible for managing a lab and prod environment for multiple applications. As a member of the team, you will not only be...
About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based,...
Overview You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction as for the client and...
Workrise is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world's leading energy companies and their suppliers to work better,...
Austin Industries is one of the nation’s largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil,...
Desktop Support experience (6+ months) Technical troubleshooting skills relating to IT hardware and software support Office 365 (using it, troubleshooting issues, outlook integration, restarting...
Job Summary: At National Veterinary Associates and Ethos Veterinary Health, we are united by our love of animals and the people who love them. Our Support Center is relocating to a brand, new...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Salary for Help Desk Analyst Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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