Help Desk Analyst Jobs in Powell, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Skills Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Active directory, Support, Office 365 Top Skills Details Help desk support,Help desk,Troubleshooting,Customer service...
In Person Contract- Trimble Inc
- Knoxville, TN (10 miles from Powell, TN)
- 25 days ago
- Knoxville, TN (10 miles from Powell, TN)
- 25 days ago
Optimize Performance and Data Integrity as our next SQL Support Specialist! Are you a SQL expert ready to solve complex data challenges in real-time? Join Trimble's AECO team to troubleshoot...
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In Person4755 - 53771 - Continuum Technical Support Specialist I
- DeRoyal
- Powell, TN
- 30+ days ago
- Powell, TN
- 30+ days ago
OTHER SKILLS AND ABILITIES Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency....
In PersonSenior IT Field Support Technician
- Strategic Staffing Solutions
- Knoxville, TN (10 miles from Powell, TN)
- 30+ days ago
- Knoxville, TN (10 miles from Powell, TN)
- 30+ days ago
Senior IT Field Support Technician - TRAVEL 6+ months with extension 80% travel - must be based in Knoxville, TN area $40-42/hr Requirements Must be able to use personal credit card for...
In PersonEnd User Software and Hardware Technician
- Knoxville, TN (10 miles from Powell, TN)
- 30+ days ago
- Knoxville, TN (10 miles from Powell, TN)
- 30+ days ago
Exciting Senior Operational Travel Technician opportunity within an established environment. Contract Duration: 6 months could extend Onsite in Knoxville, TN with 80% travel Job Brief Provide...
In Person- Motion Recruitment Partners
- Knoxville, TN (10 miles from Powell, TN)
- 30+ days ago
- Knoxville, TN (10 miles from Powell, TN)
- 30+ days ago
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical...
RemoteSenior User Support Specialist
- CONTACT GOVERNMENT SERVICES
- Knoxville, TN (10 miles from Powell, TN)
- 60+ days ago
- Knoxville, TN (10 miles from Powell, TN)
- 60+ days ago
This role requires expertise in computer applications, operating systems, and telecommunications....
In Person- Trimble Inc
- Knoxville, TN (10 miles from Powell, TN)
- 90+ days ago
- Knoxville, TN (10 miles from Powell, TN)
- 90+ days ago
What You Will Do The Premier Support Engineer (PSE) will support strategic, Premium Vista ERP customers by resolving post-implementation product issues, providing proactive database and systems...
In PersonDemographic Data for Powell, TN
Moving to Powell, TN? Find some basic demographic data about Powell, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Powell, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Powell, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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