Help Desk Analyst Jobs in Murfreesboro, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Murfreesboro, TN
- 4 days ago
- Murfreesboro, TN
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Position Help Desk Support Technician Department Information Technology Reports To Technical Support Manager Policy Description and Purpose: Procedure: The job description and responsibilities are defined...
Computer Repair Tech 4pm - 1:30am
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 30+ days ago
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 30+ days ago
Volt has partnered with a top server manufacturing plant in LaVergne, TN to help identify multiple Computer Server Repair Technicians for immediate hire on their 2nd shift. As a Computer Repair...
Computer Repair Tech 2nd Shift
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 30+ days ago
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 30+ days ago
Volt has partnered with a top server manufacturing plant in LaVergne, TN to help identify multiple Computer Server Repair Technicians for immediate hire on their 2nd shift. As a Computer Repair...
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 60+ days ago
- La Vergne, TN (21 miles from Murfreesboro, TN)
- 60+ days ago
The tech must have advanced knowledge of Microsoft Operating Systems and Software. Techs must be able to read, comprehend, understand and follow all Work Instructions for each function performed....
Demographic Data for Murfreesboro, TN
Moving to Murfreesboro, TN? Find some basic demographic data about Murfreesboro, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Murfreesboro, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Murfreesboro, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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