Help Desk Analyst Jobs in Memphis, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- West Memphis School District
- West Memphis, AR (6 miles from Memphis, TN)
- 13 days ago
- West Memphis, AR (6 miles from Memphis, TN)
- 13 days ago
Essential Performance Responsibilities: Installs and maintain computer operating systems, application software, and related computer equipment....
In PersonMaunfacturing Inventory Systems Support Analyst
- West Fraser
- Cordova, TN (16 miles from Memphis, TN)
- 14 days ago
- Cordova, TN (16 miles from Memphis, TN)
- 14 days ago
The Corporate IT department has an exciting opportunity for a Manufacturing Inventory Systems Support Analyst, a role that supports the critical tagging and inventorytracking systems used across...
In PersonIT Systems Support Analyst (Help Desk / Junior Sysadmin) - Onsite Memphis, TN | Full?time | $70K-$75K + bonus We're looking for someone to join our IT team who can help take ownership of...
In Person- DollarTree
- West Memphis, AR (6 miles from Memphis, TN)
- 15 days ago
- West Memphis, AR (6 miles from Memphis, TN)
- 15 days ago
Job Description Job Title: DC Technical Support Specialist Reports to:DC Technical Services Manager (Directly) Director of Technical Services (Indirectly) The DC Technical Support Specialist is...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Memphis, TN
- 16 days ago
- Memphis, TN
- 16 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonSkills: Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications Uses clear...
Hybrid- Morris & Dickson
- Olive Branch, MS (21 miles from Memphis, TN)
- 22 days ago
- Olive Branch, MS (21 miles from Memphis, TN)
- 22 days ago
Strong understanding of Windows 10/11 operating systems. Basic knowledge of networking concepts (DNS, DHCP, IP addressing). Familiarity with hardware components and PC troubleshooting techniques....
In PersonEntry-Level IT Support Associate Overnight (X)
- Expedient
- Memphis, TN
- 25 days ago
- Memphis, TN
- 25 days ago
Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Memphis, TN data center, will...
Hybrid- AVASO TECH PRIVATE LIMITED
- Memphis, TN
- 26 days ago
- Memphis, TN
- 26 days ago
In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. Knowledge & experience with ServiceNow or similar ticketing system....
In PersonThe Network Automation Engineer specializing in AWS China is responsible for designing, automating, optimizing, and operating cloud-based network infrastructure within Chinas isolated AWS regions...
In PersonIT Support Analyst MAA Corporate Office
- Mid-America Apartment Communities
- Germantown, TN (15 miles from Memphis, TN)
- 30+ days ago
- Germantown, TN (15 miles from Memphis, TN)
- 30+ days ago
Systems and the Microsoft Office installation process Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server Knowledge of Cisco wireless...
In PersonAt Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience...
In PersonSenior Yardi Support Specialist
- Ledic Management Group
- Memphis, TN
- 45+ days ago
- Memphis, TN
- 45+ days ago
Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents'...
Remote- Ritter Communications
- Millington, TN (16 miles from Memphis, TN)
- 45+ days ago
- Millington, TN (16 miles from Memphis, TN)
- 45+ days ago
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services....
In PersonCollege Work Study Program (Help Desk Technician)
- The College System of Tennessee
- Memphis, TN
- 60+ days ago
- Memphis, TN
- 60+ days ago
Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20...
In Person Part TimeDemographic Data for Memphis, TN
Moving to Memphis, TN? Find some basic demographic data about Memphis, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Memphis, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Memphis, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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