Help Desk Analyst Jobs in Memphis, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Not remote. This is a hybrid onsite. 1 year of experience with IT help desk or desktop support preferred Good understanding of computer systems, printers and peripherals, networking, mobile...
Not remote. This is a hybrid onsite. 1 year of experience with IT help desk or desktop support preferred Good understanding of computer systems, printers and peripherals, networking, mobile...
Technical Support Specialist (Zendesk Proficient)
- Cordova, TN (16 miles from Memphis, TN)
- 1 day ago
- Cordova, TN (16 miles from Memphis, TN)
- 1 day ago
Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is...
- Southaven, MS (13 miles from Memphis, TN)
- 4 days ago
- Southaven, MS (13 miles from Memphis, TN)
- 4 days ago
Strong knowledge of Windows and Mac operating systems. Proficiency with Microsoft Office Suite and other common software applications....
VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things...
Overview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...
Senior Technical Support Specialist OR Technical Support Specialist
- Memphis, TN
- 8 days ago
- Memphis, TN
- 8 days ago
Minimum Experience: Senior Technical Support Specialist: Minimum requirement: Four (4) substantial years experience providing support around IT systems (e.g. operating systems; setup and configuration...
Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs....
Senior WMS Support Engineer - Nike Retail Services Inc - Memphis, TN. Analysis, design, implementation, operations, and support of the organization's IT resources, systems, and software/database...
Intermediate Help Desk Technician Baptist Memorial Health Care - 3.5 Memphis, TN Job Details Estimated: $49.7K - $63K a year 23 hours ago Qualifications Software troubleshooting Mid-level Driver's...
Associate Desk Technician Job ID: 30888 Job Category: Information Systems Work Schedule: Days Department: Information Systems Facility: BMHCC System Services Location: Memphis, TN Overview Job...
DATA CENTER SUPPORT ENGINEER MEMPHIS, TENNESSEE - 2025-04-10 We seek a Data Center Support Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely...
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs...
Overview DecisionPoint Corporation is seeking a Computer Technician to join our IRS Operations Service Support (OSS) Support Services team. The Computer Technician (Mid-level) will assist in...
- Germantown, TN (15 miles from Memphis, TN)
- 28 days ago
- Germantown, TN (15 miles from Memphis, TN)
- 28 days ago
Systems and the Microsoft Office installation process Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server Knowledge of Cisco wireless...
Demographic Data for Memphis, TN
Moving to Memphis, TN? Find some basic demographic data about Memphis, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Memphis, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Memphis, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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