Help Desk Analyst Jobs in Lebanon, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Pay: $17.50 per hour Shift: 5:00AM to 3:30PM Monday through Thursday Location: Hixson Blvd, Lebanon, TN General Summary. The Computer Technician 1 (EMR1) description applies to varied job...
Pay: $18.50 per hour Shift: 5:00AM to 3:30PM Monday through Thursday Location: Hixson Blvd, Lebanon, TN General Summary. The Computer Technician 3 (EMR3) description applies to varied job...
Pay: $18.00 per hour plus $3.00 Shift Differential Shift: 4:00PM to 2:30AM Monday - Thursday Location: Hixson Blvd, Lebanon, TN General Summary. The Computer Technician 2 (EMR2) description...
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 1 day ago
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 1 day ago
Systems: Advanced understanding of Microsoft Windows (10/11), macOS, and mobile platforms (iOS/Android)....
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Hendersonville, TN (18 miles from Lebanon, TN)
- 4 days ago
- Hendersonville, TN (18 miles from Lebanon, TN)
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 6 days ago
- Goodlettsville, TN (24 miles from Lebanon, TN)
- 6 days ago
Systems: Advanced understanding of Microsoft Windows (10/11), macOS, and mobile platforms (iOS/Android). - Networking Fundamentals: TCP/IP, DNS, DHCP, SMTP, VPNs, and Active Directory concepts. - Enterprise...
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning,...
Computer Repair Tech 4pm - 1:30am
- La Vergne, TN (23 miles from Lebanon, TN)
- 30+ days ago
- La Vergne, TN (23 miles from Lebanon, TN)
- 30+ days ago
Volt has partnered with a top server manufacturing plant in LaVergne, TN to help identify multiple Computer Server Repair Technicians for immediate hire on their 2nd shift. As a Computer Repair...
Computer Repair Tech 2nd Shift
- La Vergne, TN (23 miles from Lebanon, TN)
- 30+ days ago
- La Vergne, TN (23 miles from Lebanon, TN)
- 30+ days ago
Volt has partnered with a top server manufacturing plant in LaVergne, TN to help identify multiple Computer Server Repair Technicians for immediate hire on their 2nd shift. As a Computer Repair...
- La Vergne, TN (23 miles from Lebanon, TN)
- 60+ days ago
- La Vergne, TN (23 miles from Lebanon, TN)
- 60+ days ago
The tech must have advanced knowledge of Microsoft Operating Systems and Software. Techs must be able to read, comprehend, understand and follow all Work Instructions for each function performed....
Demographic Data for Lebanon, TN
Moving to Lebanon, TN? Find some basic demographic data about Lebanon, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lebanon, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lebanon, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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