Help Desk Analyst Jobs in Knoxville, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
BASIC PURPOSE OF THE JOB Under direct supervision, this position provides support for incidents and service requests related to end user computing devices. Responsible for planning, scheduling,...
- Maryville, TN (21 miles from Knoxville, TN)
- 1 day ago
- Maryville, TN (21 miles from Knoxville, TN)
- 1 day ago
Location:** On site at location listed in job posting **Weekly Scheduled Hours:** Monday - Friday 9am-6pm ET **Summary** The Level 1 Help Desk Technician is responsible for providing technical...
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Title: Computer Technician I Number of Positions: 1 Position #: 600190 Pay Rate: $33,060.00 - $40,310.00/per year. Pay will be determined based on related work experience above required. To be...
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks....
Looking for an experienced Desktop technician to join their team here in Knoxville. Responsibilities include: Imaging, deploying, supporting both desktop/laptop computers, asset management of...
IT Support Technician - Dollywood Park & Resorts - Full Time Year Round
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 18 days ago
- Pigeon Forge, TN (21 miles from Knoxville, TN)
- 18 days ago
systems (client and server operating systems) MAC OS and apple IOS Firm grasp on networking concepts such as IP addressing, etc....
- Maryville, TN (21 miles from Knoxville, TN)
- 18 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 18 days ago
About The Team The Desktop Support team has the privilege of serving as the face of Tech for a majority of the Clayton team members. This team works at a fast pace in support of a wide range of...
IT Support Service Desk Student Employee Location: Knoxville, TN Job Summary and Description: The IT Service Student Employee will assist the Service Desk team and other IT units regarding...
USER SUPT ANALYST SR ID 4221586 Facility Covenant Health Corporate Department Name IT DESKTOP SUPPORT Overview Senior User Support Analyst, IT Desktop Support Full Time, 80 Hours Per Pay Period,...
Technical Support Rep 2 (Netsapien / MS Teams)
- Alcoa, TN (11 miles from Knoxville, TN)
- 27 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 27 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Technical Support Specialist I or II
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 30+ days ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 30+ days ago
Spectra Tech is looking for a Technical Support Specialist 1 and 2. What You'll Do Deliver exceptional customer service at the IS&S Walk-Up desk assisting employees and subcontractors with...
Customer service, organizational and prioritization, and complex problem-solving skills are needed as well as a working knowledge of computer operating systems and hardware....
Customer Technical Support Representative
- Clinton, TN (16 miles from Knoxville, TN)
- 45+ days ago
- Clinton, TN (16 miles from Knoxville, TN)
- 45+ days ago
Responsibilities Peraton is seeking a Technical Customer Support Representative to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland...
- Alcoa, TN (11 miles from Knoxville, TN)
- 45+ days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 45+ days ago
SUMMARY The Technical Support Rep 1 is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers. ESSENTIAL...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Knoxville, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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