Help Desk Analyst Jobs in Germantown, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Memphis, TN (15 miles from Germantown, TN)
- 1 hour ago
- Memphis, TN (15 miles from Germantown, TN)
- 1 hour ago
Cognizant is seeking a Desktop Support Technician for a full-time opportunity in Memphis, TN. Qualified applicants must have valid US Work Authorization. We are not able to offer visa sponsorship....
- Millington, TN (19 miles from Germantown, TN)
- 1 day ago
- Millington, TN (19 miles from Germantown, TN)
- 1 day ago
More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core...
Production Support Engineer I (3rd Shift)
- Olive Branch, MS (12 miles from Germantown, TN)
- 1 day ago
- Olive Branch, MS (12 miles from Germantown, TN)
- 1 day ago
Intermediate knowledge of Windows Server Operating Systems to support business critical applications....
- Memphis, TN (15 miles from Germantown, TN)
- 1 day ago
- Memphis, TN (15 miles from Germantown, TN)
- 1 day ago
IFF is looking for a Site Technician to support their Memphis, TN Site which is a high critical food facility. This person will be desktop support for the entire plant including scientists and...
... Kirby Parkway, Memphis, Tennessee 38138 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Memphis, TN (15 miles from Germantown, TN)
- 4 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Hardware Technician (Full Time)
- Memphis, TN (15 miles from Germantown, TN)
- 6 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 6 days ago
The IT Hardware Technician provides campus-wide IT support across the Zoo's 76-acre campus with 300,000 sq. ft. of building space. This role is responsible for ensuring the reliability of IT...
Desktop Technician (2 Openings)
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
Repairs hardware and network connectivity issues when necessary.Updates computer operating systems and other important software as needed.Updates and maintains the computer inventory and equipment.Coordinates...
IT Service Desk Agent (2 openings)
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 7 days ago
ESSENTIAL JOB FUNCTIONS:Works under the direction of the Service Delivery Manager and is responsible for providing professional and efficient helpdesk support to the City of Memphis staff....
- West Memphis, AR (20 miles from Germantown, TN)
- 12 days ago
- West Memphis, AR (20 miles from Germantown, TN)
- 12 days ago
Specialist, Technical Support Dollar Tree - 3.2 West Memphis, AR Job Details Full-time Estimated: $48.5K - $60.7K a year 13 hours ago Qualifications Microsoft Windows Server Computer science MCSA...
Senior Specialist, Help Desk Support
- Memphis, TN (15 miles from Germantown, TN)
- 13 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 13 days ago
Skills: Basic technical knowledge of the following preferred: Operating systems (OS), mobile devices, networking, business applications, security products, financial services applications Uses clear...
Technical Support Specialist I
- Memphis, TN (15 miles from Germantown, TN)
- 15 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 15 days ago
Overview YOUR PASSION, ACTIONS & FOCUS is our Strength. Become one of our Contributors! Join the KnipperHEALTH Team! The Technical Support Specialist I is responsible for providing technical...
College Work Study Program (Help Desk Technician)
- Memphis, TN (15 miles from Germantown, TN)
- 15 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 15 days ago
Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20...
Application Support Analyst (Order to Cash Function)
- Cordova, TN (6 miles from Germantown, TN)
- 16 days ago
- Cordova, TN (6 miles from Germantown, TN)
- 16 days ago
West Fraser offers a range of exciting career opportunities for individuals seeking challenging and rewarding careers. The corporate IT department is currently recruiting for an Application...
- Memphis, TN (15 miles from Germantown, TN)
- 17 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 17 days ago
Familiarity with operating systems (Windows and macOS), Microsoft 365, and basic troubleshooting workflows Strong communication skills with a service-oriented mindset Strong attention to detail A collaborative...
Demographic Data for Germantown, TN
Moving to Germantown, TN? Find some basic demographic data about Germantown, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Germantown, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Germantown, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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