Help Desk Analyst Jobs in Germantown, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Associate Application Support Analyst
- Memphis, TN (15 miles from Germantown, TN)
- 14 hours ago
- Memphis, TN (15 miles from Germantown, TN)
- 14 hours ago
_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 50% of the time on a regular cadence (10-12 days a month) with specific time and...
Epic Cupid-Radiant Support Specialist
- Memphis, TN (15 miles from Germantown, TN)
- 3 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Memphis, TN (15 miles from Germantown, TN)
- 3 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 3 days ago
You will have demonstrable experience using ITSM helpdesk applications, knowledge of Windows Operating Systems and Server Technologies, as well as Microsoft Office and Google Workspace administration...
- Millington, TN (19 miles from Germantown, TN)
- 4 days ago
- Millington, TN (19 miles from Germantown, TN)
- 4 days ago
systems (all versions), local and wide area networks (LAN, WAN), data communications equipment, and related software....
Technical Support Specialist I
- Memphis, TN (15 miles from Germantown, TN)
- 4 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 4 days ago
Technical Support Specialist I CAMP Systems International, Inc. United States, Tennessee, Cordova Jun 06, 2025 Description Overview CAMP Systems is the leading provider of aircraft compliance and...
- Memphis, TN (15 miles from Germantown, TN)
- 5 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 5 days ago
The service desk accepts all calls, and our client ideally needs a help desk analyst who can pivot, adjust, use critical thinking skills to work through problems....
IT Support Supervisor IT Support Services Supervisor Location: Memphis, TN | Onsite Overview A growing organization is seeking an experienced IT Support Services Supervisor to lead a team of IT...
Technology Support Specialist - SITECH
- Memphis, TN (15 miles from Germantown, TN)
- 8 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 8 days ago
Technology Support Specialist - SITECH Thompson Machinery United States, Tennessee, Memphis Jun 05, 2025 Technology Support Specialist - SITECH ABOUT THE COMPANY Thompson Machinery is a...
Desktop Support Installation Technician
- Memphis, TN (15 miles from Germantown, TN)
- 10 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 10 days ago
Desktop Support Installation Technician Job#: 2076959 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver...
Job Summary The IT Support Services Supervisor reports to the IT Support Services Manager and supervises a team to provide expert technical support for assigned platforms, ensuring compliance with...
Entry-Level IT Support Associate (F)
- Memphis, TN (15 miles from Germantown, TN)
- 11 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 11 days ago
Expedient is hiring for an on-site, entry-level position that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Memphis, TN data center,...
- Southaven, MS (15 miles from Germantown, TN)
- 13 days ago
- Southaven, MS (15 miles from Germantown, TN)
- 13 days ago
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and...
- Memphis, TN (15 miles from Germantown, TN)
- 14 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 14 days ago
Vaco is actively seeking a Technology Support Engineer for a direct-hire position with our client in Memphis. This is a rare opportunity to join an extremely stable and nationally respected...
- Collierville, TN (7 miles from Germantown, TN)
- 17 days ago
- Collierville, TN (7 miles from Germantown, TN)
- 17 days ago
Desktop Support Engineer Location: Collierville, TN About the Company IPS Corporation is a global, market-leading provider of solvent cements, adhesives and specialized plumbing products for a...
Entry-Level IT Support Associate Daylight Shift (F)
- Memphis, TN (15 miles from Germantown, TN)
- 19 days ago
- Memphis, TN (15 miles from Germantown, TN)
- 19 days ago
Expedient is hiring for an on-site, entry-level position that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate,in our Memphis, TN data center,...
Demographic Data for Germantown, TN
Moving to Germantown, TN? Find some basic demographic data about Germantown, TN below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Germantown, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Germantown, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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