Help Desk Analyst Jobs in Franklin, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Nashville, TN (22 miles from Franklin, TN)
- 3 hours ago
- Nashville, TN (22 miles from Franklin, TN)
- 3 hours ago
We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you...
POSITION SUMMARY The Desktop Support Analyst is the primary point of contact for CKE personnel seeking to resolve daily technical issues and concerns. The Desktop Support Analyst establishes...
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
systems is necessary Excellent written and verbal communication skills are necessary Demonstrated commitment to VUIT's Guiding Principles is necessary Information Technology's Guiding Principles: Trust...
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
- Nashville, TN (22 miles from Franklin, TN)
- 1 day ago
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 2 days ago
Skills Desktop, Windows 10, Troubleshooting, Help desk support, Hardware, Active directory Top Skills Details Desktop,Windows 10,Troubleshooting,Help desk support,Hardware Additional Skills & Qualifications...
Senior Helpdesk Support - 3mo Contract
- Brentwood, TN (14 miles from Franklin, TN)
- 3 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 3 days ago
Senior Helpdesk Support - 3mo Contract WFH Flexible Brentwood, TN Job Type Contract Description The IT Support Lead is responsible for overseeing the daily operations of the IT help desk team to...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Franklin, TN
- 4 days ago
- Franklin, TN
- 4 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Nashville, TN (22 miles from Franklin, TN)
- 5 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 5 days ago
Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 2.5 million employees and backed by top investors like QED and Prosus. We've raised nearly $400M in...
Technical Support Specialist - HYBRID
- Brentwood, TN (14 miles from Franklin, TN)
- 6 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 6 days ago
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
- Brentwood, TN (14 miles from Franklin, TN)
- 6 days ago
- Brentwood, TN (14 miles from Franklin, TN)
- 6 days ago
What We Need Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In...
- Nashville, TN (22 miles from Franklin, TN)
- 7 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 7 days ago
Product Support Technician Success Profile This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a...
- Nashville, TN (22 miles from Franklin, TN)
- 8 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 8 days ago
Strong skills in application packaging and securing operating systems using an automation-first mindset. Expert level proficiency in Bash or Python and PowerShell scripting....
Field Services Technician (Desktop Support) - Team Lead
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
Required Skills and Qualifications: - Basic knowledge of desktop/laptop hardware, software, and operating systems. - Proven experience in managing and resolving complex desktop support issues. - Ability...
Desktop Support Technician Level 2
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 9 days ago
Required Skills and Qualifications: - Basic knowledge of desktop/laptop hardware, software, and operating systems. - Proven experience in managing and resolving complex desktop support issues. - Ability...
- Nashville, TN (22 miles from Franklin, TN)
- 11 days ago
- Nashville, TN (22 miles from Franklin, TN)
- 11 days ago
Company Description Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing...
Demographic Data for Franklin, TN
Moving to Franklin, TN? Find some basic demographic data about Franklin, TN below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Franklin, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Franklin, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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