Help Desk Analyst Jobs in Columbia, TN
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- E-Solutions Inc.
- Franklin, TN (15 miles from Columbia, TN)
- 5 days ago
- Franklin, TN (15 miles from Columbia, TN)
- 5 days ago
Network Support Technician (Franklin, TN, 37068) | 05/13/26 Job Description ION Upgrade The tech should have a laptop and console cable Network Support Technician1support HourlyUnited States
In PersonIT Service Desk Technician Columbia, TN 38401 $20 an hour - Full-time $20 an hour - Full-time IDR is seeking a IT Service Desk Technician to join one of our top clients for Columbia, Tennessee....
In Person- Battle Ground Academy
- Franklin, TN (15 miles from Columbia, TN)
- 45+ days ago
- Franklin, TN (15 miles from Columbia, TN)
- 45+ days ago
Battle Ground Academy seeks a part-time IT Support Technician. The IT Support Technician helps maintain the school's hardware lifecycle and network infrastructure. This position is a blend of...
In Person Part Time- Fourteen Foods Dairy Queen
- Franklin, TN (15 miles from Columbia, TN)
- 45+ days ago
- Franklin, TN (15 miles from Columbia, TN)
- 45+ days ago
Full Time 1431 Perrone Way, Franklin, TN 37069 Posted 2 days ago NOTE: THIS IS A FULL-TIME POSITION AND WILL BE FULLY ON-SITE AT OUR OFFICE IN FRANKLIN, TN. Position Summary: The IT Helpdesk...
In Person- Jackson State Community College
- Columbia, TN
- 60+ days ago
- Columbia, TN
- 60+ days ago
Maintain Microsoft Office 365 applications, operating systems, and other business-critical software....
In PersonDemographic Data for Columbia, TN
Moving to Columbia, TN? Find some basic demographic data about Columbia, TN below.
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Salary for Help Desk Analyst Jobs in Columbia, TN
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Columbia, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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